Valet Attendant ($11/hour + tips) - Embassy Suites by Hilton Des Moines
Job Overview
Employment Type
Temporary
Hourly
Compensation
Type:
Hourly
Rate:
Exact $11.00
Work Schedule
Fixed Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan
Job Description
Towne Park is a leading parking management company specializing in providing premium parking and guest services primarily for the hospitality, healthcare, and commercial sectors. Known for its commitment to quality service and operational excellence, Towne Park operates in a variety of markets across the United States. With a strong focus on creating exceptional guest experiences, the company emphasizes both safety and efficiency while delivering courteous assistance to guests. Towne Park is dedicated to hiring employees who share their values of professionalism, hospitality, and customer care.
The Guest Service Associate position at Towne Park plays a critical role in upholding ... Show More
The Guest Service Associate position at Towne Park plays a critical role in upholding ... Show More
Job Requirements
- Must hold a valid driver’s license for the state or within commutable distance
- Ability to park and retrieve vehicles safely
- Ability to assist guests with luggage and directions
- Ability to communicate professionally and courteously
- Ability to perform basic math operations
- Physical ability to lift up to 100 pounds occasionally
- Willingness to work outdoors in varying weather conditions
- Availability to work assigned shifts of 7am-3pm or 3pm-11pm
Job Qualifications
- High school diploma or GED
- One month related experience or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to comprehend simple instructions, correspondence and memos
- Ability to write simple correspondence
- Ability to present information effectively in one-on-one and small group situations
- Ability to add, subtract, multiply and divide basic numbers
- Ability to perform operations using American money
- Ability to understand 24 hour and military time systems
- Ability to understand applicable rates pertaining to time passed
- Ability to operate a manual transmission vehicle is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with guests, co-workers and clients
- Acknowledge and greet guests within five feet using guest last names
- Use proper salutation of the day and welcome guests
- Practice proper phone etiquette and post in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxi services, reservations and inquiries
- Provide information about facility outlets, meeting rooms, amenities and local attractions
- Deliver messages and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures upon arrival
- Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys
- Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey, and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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