Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $13.00
Work Schedule
Day Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan
Job Description
Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences and creating smiles. With a strong commitment to customer satisfaction, Towne Park serves millions of patients, visitors, and guests across various locations, providing compassionate and professional service that eases anxieties and enhances experiences. The company prides itself on being a place where employees can make a significant impact every day by contributing to memorable moments for guests and colleagues alike. This includes creating welcoming environments for guests arriving in new cities, assisting patients and their families, and supporting team members with care and respect.
The Guest Serv... Show More
The Guest Serv... Show More
Job Requirements
- High school diploma or GED
- Valid driver’s license for the state applied to work or within commutable distance
- One month related experience or training or equivalent combination of education and experience
- Ability to read and write standard English
- Ability to comprehend simple instructions, correspondence and memos
- Capability to write simple correspondence
- Ability to effectively present information to guests, clients and employees
- Ability to perform basic arithmetic using American money units
- Understanding of 24 hour and military time systems
- Understanding of parking rates and time-based charges
- Ability to operate manual transmission vehicles is highly desirable
- Ability to perform parallel parking
- Capability to work outdoors for extended periods, including in extreme weather
- Physical ability to lift up to 100 pounds occasionally and up to 50 pounds frequently
- Ability to climb stairs, balance, stoop, kneel, crouch or crawl as needed
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state of work or commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read, write and comprehend standard English
- Ability to present information effectively in one-on-one and small group situations
- Ability to perform basic arithmetic operations including addition, subtraction, multiplication and division
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Capability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers and clients
- Greet guests within five feet using last names
- Use appropriate salutation and welcome guests
- Practice proper phone etiquette
- Park and retrieve vehicles safely and cautiously
- Assist guests with bell services and luggage storage
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and inquiries
- Provide information on outlets, meeting rooms, amenities and local attractions
- Deliver messages, items and guest amenities as requested
- Shuttle guests to approved locations
- Explain parking rates and retrieval procedures
- Issue claim checks only after receiving vehicle keys
- Collect claim checks prior to issuing keys
- Complete and maintain all ticket information including key tags, guest folio, vehicle location, damage surveys and claim check receipts
- Collect revenue for vehicles when needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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