Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.42
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
401k
Paid Time Off
Paid training
Tuition Assistance
Job Description
Parking Management Company (PMC) is a nationally recognized leader in hospitality-focused parking services, headquartered in Nashville, Tennessee. PMC specializes in valet and self-parking management, shuttle services, event parking, and porter/bell services across various sectors including hotels, resorts, healthcare, and event venues. With a strong commitment to delivering exceptional customer service and a guest-first approach, PMC acts as an extension of each partner's hospitality team, providing seamless, high-quality experiences for guests. The company embodies values centered around professionalism, safety, and guest satisfaction, striving to maintain an environment where employees can thrive and grow.
The role of Guest Service Associate / Va... Show More
The role of Guest Service Associate / Va... Show More
Job Requirements
- High school diploma or GED
- previous customer service experience preferred
- valid driver’s license and reliable transportation
- clean motor vehicle record with no more than 3 moving violations within 3 years
- ability to pass and maintain a clean background check
- able to stand, walk, run short distances, and lift up to 50 lbs.
- able to work evenings, weekends, and holidays
- willing to maintain professional appearance including uniform and grooming standards
- able to work in various weather conditions
- able to use communication tools such as phones and radios
- able to follow company policies and complete tasks timely
Job Qualifications
- High school diploma or GED required
- previous customer service experience preferred
- a helpful attitude and strong customer service mindset are essential
- valid driver’s license and reliable transportation are required
- must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years)
- must successfully pass and maintain a clean background check
- ability to deliver exceptional guest service through clear, professional communication and active listening
- ability to create welcoming, personalized interactions that reflect company standards and enhance the guest experience
- ability to adhere to company policies and procedures
- ability to effectively adapt to changing environments and manage multiple responsibilities
- ability to remain flexible and professional in the face of unexpected challenges
- ability to follow instructions, maintain schedules, and complete tasks on time
- ability to adhere to all safety guidelines, report unsafe conditions, and use equipment properly to ensure a safe and efficient workplace
Job Duties
- Check for damage and record vehicle details on claim tickets
- safely park and retrieve vehicles, follow key handling procedures, and follow all safety guidelines
- clock in/out for shifts and breaks on time, and report tips accurately
- keep the valet area clean, organized, and presentable at all times
- handle guest concerns politely, solve problems quickly, and support a positive team environment
- arrive on time, in full uniform, and ready to work
- follow all company rules and policies
- help with other tasks as needed to support the team and daily operations
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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