Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $13.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a premier parking management company dedicated to providing top-notch parking services across various locations including airports, hotels, and commercial areas. With a longstanding commitment to hospitality excellence, Towne Park prides itself on delivering exceptional guest experiences through professional, courteous, and efficient service. The company focuses on ensuring safety, convenience, and satisfaction for all guests while maintaining operational efficiency and integrity throughout the parking process. Established as a leader in the parking service industry, Towne Park combines innovative technology with a personalized customer approach, consistently exceeding customer expectations and fostering loyalty.
The role of Guest Service Assoc... Show More
The role of Guest Service Assoc... Show More
Job Requirements
- Must hold a valid driver's license for the state you are applying to work or within a commutable distance from the state you are applying to work
- Ability to read and write standard English language
- Ability to perform physically demanding tasks including lifting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly
- Ability to work outdoors for extended periods in varying weather conditions
- Ability to stand or sit for extended periods
- Availability to work full-time schedule from 2pm to 10pm, any five days including weekends
- Ability to communicate effectively with guests and co-workers
- Ability to drive cautiously and safely while parking and retrieving vehicles
- Ability to follow established practices and procedures consistently
Job Qualifications
- High school diploma or general education degree (GED)
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees
- Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's
- Ability to perform arithmetic operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to approved places
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- Calculate and collect revenue for vehicles when needed
Job Qualifications
Experience
Entry Level (1-2 years)