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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.00 - $15.50
Work Schedule
Day Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences that operates across 43 destinations in North America. The company also offers online sports betting and iCasino services through theScore Bet Sportsbook and Casino, positioning itself at the forefront of the evolving entertainment industry. Beyond simply delivering engaging entertainment, PENN Entertainment is committed to fostering a diverse and inclusive environment, promoting sustainability, and making a positive impact on communities, team members, vendors, and the planet. The company values a culture of fun, enthusiasm, and professional growth, seeking individuals who thrive in a fast-paced, dynamic environment... Show More
Job Requirements
- Six months’ experience in customer service field required
- Must be at least 18 years of age and have a driving record that meets company requirements
- Valid state driver’s license required
- Obtain and maintain valid state responsible vendor permit
- Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
- Must possess excellent interpersonal skills
- Good oral and written communication skills, must be fluent and literate in English
- Physically mobile with reasonable accommodations including ability to lift up to 80 lbs., and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
- Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
- Compliance with all regulatory, governmental, and safety requirements
Job Qualifications
- Six months’ experience in customer service field
- Must be at least 18 years of age
- Valid state driver’s license
- Excellent interpersonal skills
- Good oral and written communication skills
- Fluent and literate in English
- Ability to drive and operate all types of passenger vehicles with automatic or manual transmissions
- Physical mobility to lift up to 80 lbs., and work outside in varying temperatures
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance
- Tolerance for areas with second hand smoke, high noise levels, and bright lights
- Compliance with all regulatory, governmental, and safety requirements
Job Duties
- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude
- Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events
- Accurately completes luggage tags and valet tickets which includes inspection of vehicle for prior damage
- Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations
- Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows
- This includes, but is not limited to, driving shuttles and working in coat check
- Consistently maintains an upbeat and positive attitude with guests and co-workers
- Consistently practices a sense of urgency throughout entire shift to include sprinting to and from valet lot and in all other job duties
- Adheres to regulatory, safety, departmental and company policies, including Department of Transportation
- Supports safety and accident prevention programs
- Presents oneself as a credit to company and encourages others to do the same
- Performs all other related and compatible duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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