Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Day Shifts
Benefits
Health Insurance
401(k) matching
Paid Time Off
wellness programs
Annual performance bonus
Job Description
PENN Entertainment is a leading entertainment company specializing in integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations, PENN Entertainment delivers dynamic and engaging environments for its customers through various platforms, including brick-and-mortar casinos and online offerings such as theScore Bet Sportsbook and Casino. The company is well-known for its commitment to providing outstanding experiences that blend excitement with exceptional customer service. PENN Entertainment not only thrives on delivering fun and entertainment but is also dedicated to fostering a workplace culture that values diversity, sustainability, and career growth for its employees. The company recognizes the... Show More
Job Requirements
- Six months experience in customer service field
- Must be at least 18 years of age and have a driving record that meets company requirements
- Valid state driver's license required
- Obtain and maintain valid state responsible vendor permit
- Must be able to drive and operate all types of passenger vehicles with automatic or manual transmissions in a safe fashion
- Must possess excellent interpersonal skills
- Good oral and written communication skills, must be fluent and literate in English
- Physically mobile with reasonable accommodations including ability to lift up to 80 lbs, and work outside with varying temperatures, and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area
- Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights
- Compliance with all regulatory, governmental, and safety requirements
Job Qualifications
- Six months experience in customer service field
- Must be at least 18 years of age
- Valid state driver's license
- Obtain and maintain valid state responsible vendor permit
- Ability to drive and operate all types of passenger vehicles with automatic or manual transmissions safely
- Excellent interpersonal skills
- Good oral and written communication skills
- Fluent and literate in English
- Physically mobile with reasonable accommodations
- Ability to lift up to 80 lbs
- Ability to work outdoors in varying temperatures
- Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance
- Tolerate areas containing second hand smoke, high noise levels, and bright lights
- Compliance with all regulatory, governmental, and safety requirements
Job Duties
- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer's passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude
- Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events
- Accurately completes luggage tags and valet tickets which includes inspection of vehicle for prior damage
- Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations
- Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows
- Drives shuttles and works in coat check as needed
- Consistently maintains an upbeat and positive attitude with guests and co-workers
- Consistently practices a sense of urgency throughout entire shift including sprinting to and from valet lot and other job duties
- Adheres to regulatory, safety, departmental and company policies, including Department of Transportation
- Supports safety and accident prevention programs
- Presents oneself as a credit to company and encourages others to do the same
- Performs all other related and compatible duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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