Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid vacation
Sick Time
Holidays
Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
paid volunteer time
401k participation
Job Description
The Heathman Hotel, managed by Aparium Hotels, is a distinguished, culturally rich boutique hotel located in Portland's vibrant cultural district. Established in 1927, The Heathman serves as a sanctuary for artists, creators, thinkers, collaborators, and dreamers, cultivating an atmosphere of refined comfort and inspiration. This esteemed hotel is renowned for its unique blend of historical charm and modern hospitality, creating memorable experiences for guests from around the world. Aparium Hotels, founded in 2011, is a progressive hotel brand known for bringing lifestyle services to emerging yet unique cities while honoring the authenticity and character of each community it serves. Aparium's... Show More
Job Requirements
- Good reading, writing, and oral proficiency in the English language for engaging with guests and report writing
- a current valid driver’s license
- ability to drive cars, trucks, and SUVs, with the ability to drive a manual transmission
- a minimum of one year of experience in a guest services environment is preferred
- knowledge of the local area to provide directions and recommendations is preferred
- ability to work varying schedules, likely to include nights and/or weekends, to reflect the business needs of the hotel
- ability to work outside consistently during all Oregon weather extremes
- ability to stand, walk and/or run during 100% of the shift, with the exception of driving
- lift/carry up to 70 lbs. frequently
- ability to push/pull up to 150 lbs. on a luggage cart, up to the length of a full city block, including a slight incline into the hotel
- ability to bend/kneel up to 50% of a shift
- ability to work in a dog-friendly environment
Job Qualifications
- Good reading, writing, and oral proficiency in the English language for engaging with guests and report writing
- a current valid driver’s license
- ability to drive cars, trucks, and SUVs, with the ability to drive a manual transmission
- a minimum of one year of experience in a guest services environment is preferred
- knowledge of the local area to provide directions and recommendations is preferred
- ability to work varying schedules, likely to include nights and/or weekends, to reflect the business needs of the hotel
- ability to work outside consistently during all Oregon weather extremes
- ability to stand, walk and/or run during 100% of the shift, with the exception of driving
- lift/carry up to 70 lbs. frequently
- ability to push/pull up to 150 lbs. on a luggage cart, up to the length of a full city block, including a slight incline into the hotel
- ability to bend/kneel up to 50% of a shift
- ability to work in a dog-friendly environment
Job Duties
- Provide valet parking services to safely and efficiently transport guest vehicles to designated parking areas
- demonstrate a caring understanding of guest service needs, exceeding guest expectations by looking for opportunities to add a special touch
- warmly greet guests who arrive to the hotel by opening their car door and welcoming them to the hotel
- carefully unload guest luggage from vehicles
- demonstrate keen attention to detail, accurately processing tickets and auditing throughout the shift to ensure a seamless guest experience
- interact with guests in the lobby, demonstrating sincere hospitality
- take pride in ensuring that the front drive and entrance is kept clean and inviting, reflecting genuine care for a positive first impression
- accurately handle payment transactions and cash drops
- recognize and engage positively with repeat guests
- demonstrate the ability to work well unsupervised
- operate in fluid communication with the Guest Services team and other departments in the hotel to ensure a smooth guest experience
- maintain a positive working relationship with other associates, promoting teamwork and fostering a harmonious work climate
- assist with responsibilities and duties in other departments as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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