Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $65,000.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Supplemental Insurance
Bonus opportunities
Paid Time Off
Paid training
Tuition Assistance
Employee Discounts
Military friendly
Job Description
Parking Management Company (PMC) is a nationally recognized provider of hospitality-focused parking solutions, headquartered in Nashville, Tennessee. With its extensive experience and commitment to exceptional service, PMC specializes in managing diverse parking operations including valet and self-parking management, shuttle transportation, event parking, and porter/bell services. PMC serves a wide array of industries such as hotels, resorts, residential communities, healthcare facilities, restaurants, and event venues. The company prides itself on delivering a white-glove customer experience that seamlessly integrates with the hospitality environment, positioning itself not just as a service provider but as a valued extension of the client’s guest experience.
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Job Requirements
- High school diploma or GED
- Minimum three years supervisory experience in parking, hospitality, or customer service
- Valid driver’s license and reliable transportation
- Clean background check
- No more than three moving violations in past three years
- Ability to perform essential duties satisfactorily
- Willingness to work flexible hours including shifts and occasional travel
- Ability to lift and carry moderate weights
- Comfortable working outdoors in varying weather conditions
Job Qualifications
- High school diploma or GED
- At least three years of supervisory experience in parking, hospitality, or a similar customer service field
- Additional training or certifications in leadership or business management is beneficial
- Valid driver’s license and reliable transportation
- Clean background check
- Ability to perform essential duties satisfactorily
- Exceptional guest service and communication skills
- Strong analytical and problem-solving abilities
- Effective training and leadership skills
- Experience with payroll management and scheduling
- Excellent communication and reporting capabilities
- Comfortable using personal cell phones for work-related communication
- Ability to work in both indoor and outdoor environments
- Ability to lift and carry moderate weights such as luggage
Job Duties
- Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth
- Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location
- Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards
- Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping
- Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies
- Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations
- Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance
- Attend required staff meetings and complete assigned training modules in a timely manner
- May be required to perform valet duties during operational demands
- Work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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