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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $16.50
Work Schedule
Flexible
Benefits
Discounted spa services and retail items
401K with company match
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
Paid Time Off
Holiday pay
Career advancement potential
Anniversary Program
Work performance incentives
Job Description
Mirbeau is a prestigious, family-owned company with over 25 years of experience delivering award-winning hospitality rooted in wellness, care, and excellence. Recognized by Forbes, Mirbeau places a strong emphasis on creating a supportive and respectful workplace where employees are empowered to grow. The company prioritizes health, balance, and well-being as core values that influence every aspect of their operations. Mirbeau operates luxury resorts and spas that offer guests a tranquil, rejuvenating environment combined with exceptional service and refined experiences. The team at Mirbeau is dedicated to maintaining the highest standards of hospitality and guest satisfaction, ensuring that every interaction reflects... Show More
Job Requirements
- Good physical health
- ability to stand and walk for extended periods
- ability to lift and carry luggage up to 40 pounds
- ability to push or maneuver rolling bell carts safely
- ability to maintain a professional appearance
- must have a valid driver’s license
- willingness to work flexible hours
- ability to maintain calmness under pressure
- ability to communicate effectively with guests and staff
- willingness to attend training sessions
- reliable and punctual
Job Qualifications
- Previous experience in hotels or hospitality, especially in bell attendant or concierge roles
- customer service experience
- current valid driver’s license
- commercial driver’s license preferred
- exceptional verbal communication skills
- ability to engage guests respectfully
- active listening and clear information conveyance
- ability to build rapport
- calm and patient under pressure
- teamwork and cooperation with multiple departments
- positive and accountable attitude
- neat, well-groomed, professional appearance
- warm, friendly, approachable personality
- strong attention to detail
- multitasking ability
- quick learner and adaptable
- reliable, punctual, and flexible
Job Duties
- Greet guests with a warm, professional demeanor using approved language
- open doors and offer welcome drinks to create a polished first impression
- escort guests to rooms, confirm room keys, and provide in-room orientation
- give tours of the property and provide resort maps and information on amenities and local attractions
- assist with luggage handling during check-in, check-out, or upon request
- deliver special items and accommodate in-room requests throughout the stay
- transport guests safely using company vehicles and maintain radio contact with the property
- ensure company vehicles are clean, fueled, and properly maintained
- handle guest laundry and dry-cleaning needs and follow up on issues
- provide resort and area recommendations, upsell services, and answer guest questions
- communicate guest needs, complaints, or unusual situations to management promptly
- keep bell stand, bell closet, lobby, and entryways clean, organized, and stocked
- maintain front desk restroom cleanliness and stock
- perform light maintenance and cleaning including vacuuming, sweeping, mopping, and shoveling in winter
- check housekeeping closets for used trays or dishes and remove them
- polish bell carts regularly
- print and organize daily arrivals reports for guest greeting
- log and store lost and found items
- report low room supplies or equipment issues
- attend staff meetings and training sessions
- contribute ideas to improve service and guest experience
- perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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