Job Overview
Employment Type
Part-time
Work Schedule
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
employee recognition programs
Job Description
The Ritz-Carlton Charlotte, located at 201 E Trade St, Charlotte, North Carolina, is part of the internationally renowned Ritz-Carlton brand, recognized worldwide for its luxury hospitality services. As a member of Marriott International's prestigious portfolio, The Ritz-Carlton is celebrated for creating exceptional experiences that guests remember long after their stay. The hotel prides itself on maintaining the highest standards of luxury service, comfort, and care, positioning itself as a leader in the luxury hotel industry. With over 100 award-winning properties worldwide, the brand's dedication to excellence and a culture of empowerment, kindness, and compassion defines the guest experience at every... Show More
Job Requirements
- High school diploma or equivalent
- no prior related work experience required
- no supervisory experience required
- no licenses or certifications required
- ability to work overnight shifts
- ability to move and lift weight up to 75 pounds
- ability to stand or walk for prolonged periods
- ability to follow company policies and safety procedures
- strong communication skills
- ability to work as part of a team
Job Qualifications
- High school diploma or equivalent
- ability to communicate clearly and professionally
- ability to stand, walk, or sit for long periods
- ability to lift and move heavy objects up to 75 pounds
- customer service experience preferred but not required
- ability to follow security and safety protocols
- ability to work overnight shifts
- team player with a respectful and professional attitude
Job Duties
- Greet and escort guests to their rooms
- open doors and assist guests and visitors entering and leaving the property
- inform guests about amenities, services, operating hours, and local attractions
- explain room features such as key usage, mini bar, ice and vending machine locations, in-room safe, and laundry services
- carry luggage to and from guest rooms or designated bell areas
- assist with storing and retrieving luggage
- help guests and visitors with entering and exiting vehicles, including loading and unloading luggage
- provide guests with directions to their destinations
- arrange transportation services such as taxis and shuttles, recording requests as needed
- communicate parking procedures to guests and visitors
- comply with all company security policies and report any maintenance issues, safety hazards, accidents, or injuries
- complete safety training and certifications
- ensure uniforms and personal appearance are neat and professional
- maintain confidentiality of company information and protect company property
- support coworkers with dignity and respect
- assist the team in achieving common goals
- meet quality assurance expectations and standards
- move, lift, transport, push, pull, and place objects weighing less than 50 pounds without assistance
- assist with heavier objects over 75 pounds
- stand, sit, or walk for extended periods
- move at speeds required for work situations
- read and visually verify information in various formats
- reach overhead and below the knees, bend, twist, drag, and stoop
- navigate inclined, uneven, or slippery surfaces and stairs
- welcome and recognize all guests per company standards
- speak clearly and professionally
- answer phone calls using proper etiquette
- stay alert for potential undesirable persons on the property
- perform other reasonable duties as assigned by supervisors
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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