Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k)
401(k) matching
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Job Description
Belmond El Encanto is a luxury hotel renowned for its exceptional service, breathtaking views, and commitment to delivering an unmatched guest experience. Located in a picturesque setting, the hotel boasts a rich heritage and a reputation for elegance and sophistication. As a key player in the hospitality industry, Belmond El Encanto prioritizes creating an environment where guests feel welcomed, valued, and pampered by a highly professional and attentive staff. The hotel offers a range of amenities and services designed to cater to both leisure and business travelers, ensuring every stay is memorable and exceeds expectations. With a focus on quality,... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to communicate effectively in English
- Ability to stand or remain stationary for extended periods
- Excellent interpersonal skills
- Ability to handle guest inquiries and resolve conflicts professionally
- Basic knowledge of hotel reservation systems
- Flexibility to work various shifts including weekends and holidays
- Commitment to upholding hotel standards and policies
Job Qualifications
- Excellent communication skills in English
- Ability to interact positively with guests and team members
- Strong problem-solving skills
- Attention to detail and organizational skills
- Ability to work effectively under pressure
- Familiarity with hotel operation standards
- Basic mathematical skills
- Previous experience in a hospitality or customer service role preferred
Job Duties
- Maintain knowledge and communicate scheduled daily activities, daily arrivals/departures, features and services provided by the hotel, hours of operation for each outlet
- Promote positive relations with all individuals who approach the front circle and be a role model for LQA standards
- Maintain the cleanliness, sanitation, and organization of front drive, hotel entrance, bell desk, storage and work areas
- Maintain a positive work environment with high team member morale showing empathy and respect to team members and guests
- Anticipate guest requests and requirements in order to satisfy them efficiently and promptly
- Maintain confidentiality of hotel guests and pertinent hotel information
- Maintain complete knowledge of correct maintenance and use of equipment, use equipment only as intended
- Anticipate guests’ needs, respond promptly and acknowledge all guests, regardless of work volume or time of day
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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