Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Weekend Shifts
Benefits
competitive pay
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Equal opportunity employer
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company known for its commitment to providing exceptional guest experiences across its wide portfolio of properties. Recently, Crestline Hotels & Resorts has re-launched a Downtown Los Angeles icon, formerly known as the 'Standard Hotel', now rebranded as The Delphi Hotel. This full-service hotel has been revitalized with a fresh, independent concept that includes a stunning new lobby and reimagined food and beverage concepts that aim to elevate the guest experience to new heights. One of the crown jewels of this relaunch is the original legendary LA rooftop pool, restaurant, and bar experience,... Show More
Job Requirements
- high school graduate or equivalent vocational training certificate
- valid drivers license
- excellent driving record
- ability to drive manual and automatic transmission
- thorough knowledge of local areas and roads
- 3 plus years experience driving vehicles
- good understanding of the English language
- compute basic arithmetic
- ability to communicate effectively with others both verbally and written
- provide excellent customer service and maintain a professional demeanor
Job Qualifications
- valid drivers license
- excellent driving record
- ability to drive manual and automatic transmission
- thorough knowledge of local areas and roads
- 3 plus years experience driving vehicles
- good understanding of the English language
- compute basic arithmetic
- ability to communicate effectively with others both verbally and written
- provide excellent customer service and maintain a professional demeanor
Job Duties
- be familiar with all hotel services and features and local attractions and activities to respond to guest inquiries accurately
- resolve guest complaints, ensuring guest satisfaction
- monitor and maintain cleanliness, sanitation and organization of assigned work areas
- maintain knowledge of scheduled daily activities, daily arrivals and departures, house count, features and services provided by the hotel, hours of operation of each outlet, parking facilities layout, hours of operation, prices and procedures
- direct attention to Door Person to receive signals
- greet arriving guests and visitors, bid farewell to departing guests and visitors and invite them to return
- assist guests and visitors into and out of their vehicles
- communicate parking procedures to guests and visitors
- assist guests with loading and unloading luggage into and out of their vehicles
- provide legible claim tickets to guests for their luggage
- take possession of and park vehicle
- document location of vehicles parked in parking facility
- ensure security of vehicle and its keys
- date and time stamp vehicle parking ticket and file
- check with the Supervisor or Valet Parking Cashier for further parking needs or next assignment
- remain at assigned post while not parking vehicles
- hold vehicles at hotel entrance areas
- ensure that all driveways are kept clear and that vehicles are not parked or left standing in illegal spaces
- answer department telephone within 3 rings using correct greeting and telephone etiquette
- document phone requests for retrieving vehicles as specified and record time of completion
- receive vehicle claim ticket from guest and ensure proper validation
- relay validation and payment procedures to guest
- follow department procedures for retrieving a vehicle without a guest claim ticket
- retrieve guest vehicle keys from secured location and retrieve guest's vehicle from parking facility
- release vehicle to guest upon proper authorization of claim tickets
- open vehicle doors, assist guest into the vehicle and close doors
- upon request from guest, wash vehicles, dispense gas or oil
- relay accurate directions to guests and visitors on inquiries regarding destinations within the local area
- monitor all parking areas and levels
- report any vehicle and safety hazards, unauthorized personnel or potential security problems to Manager
- follow designated procedures for vehicle accidents, breakdowns and incidents
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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