Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $23.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Training and Development
Career advancement opportunities
performance bonuses
Job Description
About the Company: DHC is a fast-paced and customer-focused restaurant dedicated to providing exceptional dining experiences. Known for its commitment to quality and guest satisfaction, DHC strives to create a welcoming and efficient environment for both its customers and team members. With a strong emphasis on teamwork, operational excellence, and continuous improvement, DHC has built a reputation as a reliable and friendly eatery where both employees and guests feel valued and respected.
About the Role: The Shift Leader position at DHC is a pivotal leadership role responsible for overseeing all restaurant activities during their shift. This role requires both l... Show More
About the Role: The Shift Leader position at DHC is a pivotal leadership role responsible for overseeing all restaurant activities during their shift. This role requires both l... Show More
Job Requirements
- Current student or high school diploma/GED preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC training program
- Flexibility to work nights weekends holidays opening and closing shifts
- Ability to stand for long periods of time and work in a fast-paced environment
- Ability to bend and stoop and lift 50 – 75 lbs comfortably
- Ability to work in close quarters and around heat
- Positive attitude while conducting all duties
- Commitment to guest satisfaction
- Effective communicator with co-workers and the restaurant management team
- Excellent organization planning time management delegation and problem-solving skills
- Must have reliable transportation to work a driver’s license and proof of insurance
- Must have telephone or other reliable method of communicating with supervisor and co-workers
Job Qualifications
- Current student or high school diploma/GED preferred
- Certified in all stations following the DHC training program
- Effective communicator with co-workers and the restaurant management team
- Excellent organization planning time management delegation and problem-solving skills
- Positive attitude while conducting all duties
- Commitment to guest satisfaction
- Looks at restaurant operations from the guest’s point of view
Job Duties
- Follow the steps outlined in the DHC training program to learn and train new skills duties and responsibilities
- Abide and enforce the rules and direction given by the restaurant management team and refrain from insubordination
- Communicate to their immediate supervisor when additional training guidance and practice is needed
- Effectively and consistently do required ops walks and Q&A checks to correct areas of opportunity
- Organize shift schedules for team members and monitor attendance tardiness and time off
- Assign duties to specific team members based on role and skill level
- Understand how each job responsibility impacts guests the team and overall restaurant operations and success
- Greet guests record orders and serve food and beverages with a consistently positive and helpful attitude including answering questions
- Ensure team members work together with their teammates to prepare items on the DHC menu while following cooking instructions safety procedures and sanitary requirements
- Use specific kitchen machinery/equipment such as ice cream dispensers fryers warmers etc
- Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables sweeping and mopping floors washing/sanitizing/disinfecting kitchen utensils and high touch-point areas and servicing restrooms
- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC uniform policy
- Are performance-oriented and performance driven understand performance expectations and are aware of performance results
- Provide direction supervision and feedback to maintain high levels of productivity and team morale
- Communicate team member work performance to the restaurant management team and appropriately address performance issues
- Train new and current team members
- Balance cash drawers and prepare cash deposits as assigned by the restaurant management team
- Effectively plan organize and implement all daily operational routines and activities
- Complete all required administrative duties and daily paperwork including required checklists
- Supervise and perform closing and/or opening activities as directed by the restaurant management team
- Establish an environment of trust to ensure honest open and direct communication
- Role model and set a positive example for the entire team in all aspects of business and personnel practices
- Follow all company guidelines for food and cash controls
- follow all cost control guidelines to maintain and minimize restaurant costs
- properly use all products supplies and equipment facilities
- Communicate effectively with team members and management to resolve any interpersonal issues as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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