Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional Development
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, known globally for its market-leading businesses including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With Ticketmaster selling over 620 million tickets annually and serving approximately 10,000 clients worldwide, Live Nation holds a paramount position in event ticketing. Live Nation Concerts is recognized as the largest live entertainment provider globally, promoting more than 50,000 events each year featuring nearly 7,000 artists across 40-plus countries. These platforms collectively enable Live Nation Media & Sponsorship to orchestrate strategic music marketing efforts, connecting over 1,200 sponsors with 145 million fans who... Show More
Job Requirements
- 3-5 years experience in a comparable role
- Strong skills in Outlook Excel Word PowerPoint
- 2 years experience in guest service and communications
- Ability to walk climb stairs and lift/carry 50 lbs
- Strong organizational and problem-solving skills
- Excellent verbal written and interpersonal communication
- Ability to work well in a team environment
Job Qualifications
- Combination of 3-5 years’ experience in a comparable role
- Strong computer skills in Outlook Excel Word PowerPoint and other related computer programs
- Strong organizational skills
- At least 2 years of experience in guest service and communications
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal written and interpersonal communication skills
- Acute sense of judgment tact and diplomacy
- A strong sense of teamwork and ability to execute programs
- Position requires constant walking climbing stairs lifting and carrying 50 lbs plus and occasional sitting
Job Duties
- Interviews selects trains supervises counsels and disciplines usher staff to ensure maximum guest satisfaction
- Organizes and conducts meetings and communicates pertinent information to the staff
- Schedules and directs staff in their work assignments
- Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary
- Investigates and resolves all guest complaints
- Interacts positively with guests to maintain guest loyalty
- Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services
- Takes or enters orders cancels accounts or obtains details of complaint
- Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems
- Show care by participating in the venue’s sustainability program
- Partner with fellow band members at the end of show to close the venue including collecting recyclables and storing event equipment
- Other tasks as assigned by the Operations Manager
- Work with scheduling payroll administrator to ensure that all staffing needs are met
- Budget appropriately for each show’s needs while working to reach the overall operating per head goal
- Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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