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Usher/Ticket Taker

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $13.06 - $14.06
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid sick leave

Job Description

Mayo Civic Center is a premier event venue located in Rochester, Minnesota, renowned for hosting a wide range of events, from concerts and sporting events to conventions and community gatherings. Operated by ASM Global, a leading venue management company, the Mayo Civic Center is committed to providing exceptional guest experiences through outstanding service and a well-maintained facility. As a vibrant hub of entertainment and cultural activities, the center attracts diverse audiences from the local community and beyond. ASM Global focuses on creating safe, welcoming, and accessible environments, making it a sought-after destination for events in the region. Their emphasis on... Show More

Job Requirements

  • High school diploma or GED preferred
  • one-year prior experience in customer service position preferred
  • ability to stand for long periods of time
  • must be able to climb stairs in restricted lighting
  • ability to move quickly from one area to another in a safe manner
  • flexible hours including weekends, holidays, and evenings
  • work hours are casual labor, seasonal and non-guaranteed

Job Qualifications

  • High school diploma or GED preferred
  • one-year prior experience in customer service position preferred
  • good communication skills
  • ability to greet guests in a friendly and professional manner
  • ability to stay calm under pressure
  • capable of standing, walking, and climbing stairs for the duration of a shift
  • ability to work flexible hours including weekends, holidays, and evenings
  • ability to handle exposure to adverse weather conditions

Job Duties

  • Enthusiastically greet guests and provide event information
  • scan guests' tickets as they enter the building
  • escort guests to their sections/seats and monitor aisles/steps in assigned section to be kept clear and compliant with fire codes
  • enforce facility policies such as no smoking and no re-entry
  • proactively approach guests with questions, difficulties, or complaints and creatively resolve their issues up to supervisor intervention level
  • identify and respond to emergencies, involving Security or Supervisors as appropriate
  • remain calm and direct guests to designated safety areas during emergencies

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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