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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $21.00
Work Schedule
Flexible
Benefits
weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Job Description
Delaware North Boston Holdings is a distinguished leader in the hospitality and entertainment industry, proudly managing some of the nation’s most iconic venues. Among their most notable properties is TD Garden in Boston, Massachusetts, an arena steeped in history and home to the renowned NHL Boston Bruins and NBA Boston Celtics. Since acquiring the historic Boston Garden in 1975 and subsequently developing TD Garden along with The Hub on Causeway, Delaware North has solidified its reputation as a premier venue operator in New England. TD Garden is more than just a sports arena—it is a vibrant hub of entertainment, hosting... Show More
Job Requirements
- Must have 2-5 years of supervisory experience preferably within an entertainment venue and/or a union environment
- Knowledge of Ticketmaster Access Manager software a plus
- Must have a professional demeanor, customer service background, strong work ethic and be able to handle pressure effectively
- Excellent decision making, problem resolution, communication and interpersonal skills are required
- Must be willing to work a flexible schedule including nights, weekdays, weekends and holidays
- Must regularly be available by 5pm on weekdays and work approximately 60 percent of events
- Must be able to walk, climb stairs, stand on your feet for extended periods of time and carry 10 pounds with or without accommodation
- Standing and walking for the entire length of the shift
Job Qualifications
- 2-5 years of supervisory experience preferably within an entertainment venue and/or a union environment
- Knowledge of Ticketmaster Access Manager software a plus
- Professional demeanor
- Customer service background
- Strong work ethic
- Ability to handle pressure effectively
- Excellent decision making, problem resolution, communication and interpersonal skills
Job Duties
- Supervise the work of and provide leadership for the Ushers, Ticket Takers, Elevator Operators and Directors on all public levels of TD Garden
- Interact with clients and guests to provide front-line customer service and assistance
- Ensure all facility, guest and employee policies are adhered to during events as well as ensure personal compliance with working terms and conditions in Collective Bargaining Agreement
- Resolve guest ticketing and seating issues
- Maintain technology including ticket scanning equipment, two-way radios and other devices
- Facilitate the resolution of ticketing problems, seating problems, and guest complaints and call for assistance and report any accidents or injuries
- Conduct in-event service delivery assessments for team members using company-issued communication devices
- Ensure proper setup of front-of-house areas
- Work with Departments including Event Management, Security, Guest Services, Boston Bruins and Boston Celtics to ensure an enjoyable entertainment experience for all guests
- Assist in enforcing building policies and monitoring crowds
- Report disorderly conduct and other unsafe conditions or situations to security
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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