U.S. Customs Customer Support Specialist

Laredo, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k Match

Financial wellness

Mental wellness

Parental leave

short-term disability

long-term disability

Life insurance

Job Description

Uber Freight is a market-leading enterprise technology company revolutionizing the logistics industry with a suite of end-to-end logistics applications, managed services, and an extensive carrier network. As a division of Uber, Uber Freight specializes in optimizing supply chain operations and advancing the movement of goods across the globe. Today, the company manages nearly $20 billion of freight annually and supports one of the largest networks of carriers in the United States. Uber Freight services a wide array of clients, including 1 in 3 Fortune 500 companies such as Del Monte Foods, Nestle, and Anheuser-Busch InBev, which testifies to its industry... Show More

Job Requirements

High school diploma or equivalent
2-3 years of experience in U.S. Customs brokerage import operations or trade compliance
Proficient in Microsoft Office Suite
Bilingual English and Spanish with professional proficiency
Working knowledge of tariff classification duty programs and CBP entry processes

Job Qualifications

High school diploma or equivalent
Proficient in Microsoft Office Suite including Word Excel Outlook
2-3 years of experience in U.S. Customs brokerage import operations or trade compliance
Working knowledge of tariff classification duty programs and CBP entry processes
Bilingual English and Spanish with full professional proficiency in both written and verbal communication
Certified Customs Specialist (CCS) or equivalent customs training preferred
Ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail accuracy and compliance
Strong organizational and multitasking abilities combined with excellent customer service and interpersonal skills
Ability to work independently and escalate issues appropriately
Capability to make rapid and accurate decisions in high-stress situations
Quantifying characteristics of products for entry creation

Job Duties

Serve as a primary point of contact for clients regarding U.S. Customs brokerage services including entry documentation shipment status and basic compliance inquiries
Prepare review and process import documentation in accordance with U.S. Customs and Border Protection regulations internal SOPs and client-specific requirements
Demonstrate working knowledge of current tariff programs and trade remedies and accurately apply them under supervision
Monitor and adapt to ongoing tariff changes and regulatory updates ensuring entries are processed correctly and escalated when necessary
Coordinate with internal teams operations compliance accounting and carriers to resolve routine shipment issues and avoid clearance delays
Maintain accurate well-organized records of entries client communications and supporting documentation in accordance with audit and retention requirements
Provide timely and professional shipment updates status reports and issue notifications to clients

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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