Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Flexible Schedule
Employee Discounts
Job Description
The National Urban League is a historic and nationally recognized civil rights organization dedicated to economic empowerment, equality, and social justice for African Americans and other underserved urban communities. Established over a century ago, the League has developed into a powerful entity advocating for civil rights through innovative programs, research, and public policy initiatives. It fosters partnerships to drive community-based actions that address the educational, employment, health, and housing disparities affecting urban populations. As part of its commitment to preserving history and educating the public, the National Urban League will open the Urban Civil Rights Museum (UCRM) in Harlem in... Show More
Job Requirements
- Bachelor's degree
- Minimum 3 years leadership experience in visitor services
- Experience working with diverse communities
- Knowledge of museum visitor services standards
- Excellent communication skills
- Ability to plan, prioritize, and organize multiple tasks independently
- Strong computer and CRM skills
- Ability to work evenings, weekends, and holidays
- Ability to lift up to 15 pounds
- Prolonged standing, walking, or sitting periods
Job Qualifications
- Bachelor's degree required
- Master's degree preferred in museum studies, business, marketing, sales, hospitality, public affairs, communications, or public history
- Minimum of 3 years leadership experience in a visitor services capacity
- Experience in museums or cultural institutions preferred
- Experience working with diverse public communities
- Familiarity with New York City neighborhoods and culture
- Experience with tour operators and networks
- Knowledge of museum visitor services standards
- Excellent verbal and written communication skills
- Strong customer service and conflict resolution skills
- Ability to plan, prioritize, and execute multiple initiatives independently
- Strong organizational and computer skills including CRM system experience
- Demonstrated maturity, professionalism, and sound judgment
- Self-starter with the ability to act independently
- Flexibility to work evenings, weekends, holidays, and special events
Job Duties
- Oversee daily visitor flow and manage admissions processes
- Coordinate ticketing processes with other departments
- Greet and orient guests while responding to inquiries by phone, email, and in person
- Resolve visitor issues to ensure a positive experience
- Manage front-of-house operations including ticket and membership sales
- Reconcile cash drawers and prepare daily financial reports
- Train, supervise, and support visitor services staff
- Collaborate with Education team to facilitate group visits and improve engagement
- Track visitation statistics and assist with data reporting
- Serve as liaison between Visitor Services and other departments
- Ensure front desk, coat check, and related workstations are well-stocked and organized
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter