Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $28.59
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career development opportunities
Flexible Schedule
Job Description
UPMC is a leading healthcare provider known for its comprehensive patient-centered care and commitment to community well-being. As a renowned hospital and healthcare system, UPMC offers a diverse range of services and innovative medical treatments to improve the health of the populations it serves. The institution's strong emphasis on quality care, compassion, and service excellence positions it as a premier employer in the healthcare sector. UPMC's collaborative environment fosters professional growth and development, making it an attractive workplace for individuals seeking to build a career in healthcare support roles.
The Patient & Family Concierge role at UPMC is an e... Show More
The Patient & Family Concierge role at UPMC is an e... Show More
Job Requirements
- High school diploma or equivalent or one year of previous job experience in lieu of diploma
- Six months of experience for senior level candidates
- Completion of one annual contribution from options such as hospital/department committee participation, departmental project involvement, peer interviewer role, or onboarding/precepting responsibilities
- Ability to work rotating 12-hour shifts including days, evenings, nights, weekends, and holidays
- Act 34 clearance
- Desire, drive, and compassion to provide exceptional patient and family experience at all times
Job Qualifications
- High school diploma or equivalent
- Six months of experience as a Patient & Family Concierge or equivalent for senior level
- Demonstrated competency in all responsibilities of the Patient & Family Concierge role
- Ability to follow written and verbal instructions
- Strong communication and interpersonal skills
- Compassionate and service-oriented attitude
- Basic knowledge of hospital environment preferred
Job Duties
- Greet and assist patients and visitors, offering directions and escorting as needed
- Deliver meals, water, and nourishments to patient rooms
- Transport patients and essential equipment or specimens throughout the facility
- Restock supplies, organize common areas, and support room readiness
- Answer phones, respond to call lights under supervision, and round hourly to assess patient needs
- Assist with unit-specific non-clinical tasks, including paperwork distribution and maintaining family lounges
- Follow written and verbal instructions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter