Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $1.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
wellness incentive programs
Company Discounts
Free Meals
Free parking
health benefits
Income protection benefits
Professional development opportunities
Job Description
MGM Resorts International stands as a premier leader in the global hospitality and entertainment industry, renowned for delivering exceptional experiences across its diverse portfolio of properties, including iconic destinations in Las Vegas, Nevada. As a multifaceted company, MGM Resorts offers guests a dynamic blend of luxury accommodations, world-class entertainment, fine dining, gaming, and vibrant nightlife. Committed to excellence and innovation, the organization fosters a culture that attracts talented individuals passionate about customer service and creating memorable guest interactions. MGM Resorts' dedication to diversity, inclusion, and community engagement further solidifies its reputation as an employer of choice within the competitive hospitality... Show More
Job Requirements
- High school diploma GED or equivalent
- Two or more years of relevant experience in VIP front desk or concierge roles preferred
- Willingness to work varied shifts including weekends and holidays
- Excellent communication and interpersonal skills
- Ability to multitask and manage multiple systems
- Knowledge of local area amenities
- Strong problem solving and guest service skills
Job Qualifications
- High school diploma GED or equivalent
- Two or more years of relevant experience in VIP front desk or concierge roles preferred
- Strong interpersonal and communication skills
- Ability to operate multiple computer systems simultaneously
- Knowledge of local dining entertainment and recreational venues
- Customer service orientation with problem solving skills
- Ability to work varied shifts including weekends and holidays
Job Duties
- Provide extraordinary service consistent with the Ultra-Luxury core service standards AAA 5 Diamond standards Forbes Travel Guide 5 Star standards and brand attributes
- Operate through 7 different computer systems while managing multi line phones and responding to urgent emails
- Assist VIP casino hotel and convention guest reservations with hotel registration check out and concierge requests
- Identify company executives to ensure all guest reservations are accurate and up to date
- Remain knowledgeable on dining and entertainment venues in Las Vegas to personalize recommendations
- Describe solicit and enroll guests in the MGM Rewards loyalty program
- Communicate effectively through email telephone and face to face interactions
- Pass quality assurance audits including guest service shops concierge knowledge checks and companywide secret shops
- Resolve guest requests and complaints immediately and follow up to ensure satisfaction
- Contact hotel guests within 48 hours of reservation to assist with pre arrival requests
- Plan and create itineraries for incoming hotel guests
- Greet guests upon arrival and escort them to the lounge for registration
- Perform follow up calls for guests who have arrived
- Manage the group inbox responding to email correspondence within 24 hours
- Identify and update guest personal profiles
- Liaise between departments to execute elaborate guest requests and special occasions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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