Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive benefits
Competitive wages
earned paid time off
Discounted travel
Career advancement opportunities
Job Description
United Ground Express is a prestigious ground services provider specializing in efficient and reliable airport operations. Operating at major airports including McGhee Tyson Airport in Tennessee, the company is committed to delivering exceptional passenger experiences and seamless logistical support to its airline clients. As a key player in the aviation industry, United Ground Express upholds the highest standards of safety, efficiency, and customer service. The company employs a diverse workforce dedicated to ensuring that the complex processes of check-in, baggage handling, and aircraft servicing are conducted smoothly, professionally, and in full compliance with federal and company regulations.
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The role... Show More
Job Requirements
- Must be at least 18 years old
- able to carry, bend, lift and turn with bags and other items weighing up to 70 pounds
- must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- successful completion of pre-employment processes which may include drug screening, hearing and vision check
- available to work any shift including days, nights, weekends, holidays, and mandatory overtime if required
- comfortable working with computers, mobile devices, and new technologies
- must be able to use radio electronic devices to communicate with co-workers or flight crew
- must be able to read, write, fluently speak, and understand the English language
- able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- authorized to work in the United States without sponsorship
- must possess and maintain a valid US state driver's license
Job Qualifications
- Must be at least 18 years old
- must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- successful completion of pre-employment processes which may include drug screening, hearing and vision check
- comfortable working with computers, mobile devices, and new technologies
- must be able to use radio electronic devices to communicate with co-workers or flight crew
- must be able to read, write, speak, and understand the English language fluently
- authorized to work in the United States without sponsorship
- must possess and maintain a valid US state driver's license
- able to perform various physical activities including pushing, bending, stooping, climbing, and working in tight spaces
Job Duties
- Greet passengers and provide a seamless check-in and ticketing experience
- use appropriate reservation or ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- ensure passenger information is processed accurately and flights are sent out on time
- listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- work in the Baggage Service Office to track the location of baggage and handle passenger questions
- use computers, mobile devices, and new technologies comfortably
- maintain composure while managing customer challenges
- read and interpret checked baggage tags and cargo labels
- prep and secure the aircraft for the next flight
- use radio electronic devices to communicate with co-workers or flight crew
- ensure compliance with company and Federal Aviation Administration regulations and policies
- lift baggage, boxes, or cargo weighing up to 70 pounds
- push and pull loaded and empty carts during loading and unloading operations
- ascend and descend jet-way stairs while carrying baggage
- bend, stoop, and crawl to move and stack or unstack cargo
- drive ground equipment such as tugs, belt loaders, and bag carts to assist in aircraft operations
- clean the interior of the aircraft and service aircraft lavatories
- work outdoors in all temperatures and weather conditions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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