Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and development opportunities
performance bonuses
Job Description
Fresh Dining Concepts and GSP Cakes are proud franchise operators of some of the most beloved brands in the food industry including Auntie Anne's, Carvel, Cinnabon, Jamba Juice, and Nothing Bundt Cake. With multiple locations strategically positioned across the United States, we are committed to delivering exceptional dining experiences through these iconic brands. Our focus is on maintaining high standards of quality, customer satisfaction, and operational excellence while fostering a supportive and inclusive workplace culture. We believe in investing in our team members' professional growth and aim to build strong relationships with our customers and communities.
We are current... Show More
We are current... Show More
Job Requirements
- High school diploma or equivalent
- Five plus years prior General Management experience
- Reliable transportation
- Current ServSafe certification or ability to obtain within 30 days
- Food Handler Permit as required by local laws
- Compliance with local Health Department requirements
- Strong communication skills
- Proficiency in Microsoft Office
- Ability to manage multiple locations
- Experience in budget analysis and cost management
Job Qualifications
- High school diploma or equivalent GED required BA BS degree preferred
- Five plus years prior General Management experience required three plus years QSR experience as District Manager preferred
- Track record of success in leading managing coaching developing high-performance teams
- Ability to read write and interpret reports documents and correspondence
- Effective oral communication skills with internal customers external guests and vendors
- Ability to listen respond to customer needs and make presentations
- Ability to add subtract multiply and divide using whole numbers fractions and decimals
- Competency in computing rate ratio percent and interpreting bar graphs
- Ability to solve practical abstract problems and interpret written oral diagram or schedule instructions
- Ability to plan work assignments manage competing demands work under tight deadlines
- Proficiency with Microsoft Office Excel Word PowerPoint Outlook
- Adaptability to change and ability to adjust priorities
Job Duties
- Lead coaches develop train manage and mentor Store Managers ensuring performance standards adherence and operational goals achievement
- Visit restaurants announced and unannounced to evaluate operational compliance including facilities staff appearance food quality safety inventory management training safety protocols labor scheduling and employee relations
- Oversee and assess restaurant operations to ensure compliance with company standards policies procedures and legal regulations
- Analyze monthly sales profit and budgetary reports provide feedback and direction collaborate with Store Managers to develop plans for cost reduction sales increase and profit maximization
- Exercise discretion addressing changing business demands
- Resolve guest employee complaints and conflicts promptly investigate security cash violations represent company at regulatory agencies
- Oversee management development succession planning prepare General Managers for advancement facilitate Assistant Manager and Shift Leader development support hourly employees
- Promote communication sharing company news events best practices maintain open channels for suggestions conduct meetings interact professionally as team leader initiate cost-effective improvement suggestions provide data for policy development
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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