Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Benefits
Success Coach every Thursday
Fifty percent off your restaurant bill for up to six guests
401 (k)
Discounted bus passes
free meals during shift
PTO program
Job Description
The Townsend Hotel is a prestigious five-star and five-diamond hotel renowned for its exceptional service and luxurious accommodations. Located in a scenic and convenient area, the hotel combines classic elegance with modern amenities, offering guests an unparalleled hospitality experience. With its commitment to excellence, The Townsend Hotel has become a preferred destination for discerning travelers who expect the highest standards of quality, comfort, and personalized attention during their stay.
As a luxury hotel, The Townsend prides itself on maintaining rigorous industry standards as set by AAA and Forbes, ensuring every guest experiences a flawless environment and superb service. The hote... Show More
As a luxury hotel, The Townsend prides itself on maintaining rigorous industry standards as set by AAA and Forbes, ensuring every guest experiences a flawless environment and superb service. The hote... Show More
Job Requirements
- Must be able to pull a forty pound cart through carpeted hallways
- Position requires the ability to use service elevators to move throughout the property
- Position requires repetitive, walking, bending, lifting, reaching, stretching, and full mobility for the entire shift
- This role is indoors and provides protection from weather conditions
Job Qualifications
- High school graduate or equivalent preferred
- Must have the ability to provide service to guests and to complete reporting requirements
- Requires familiarity with applicable franchise standards and procedures
- Requires ability to communicate professionally with co-workers and guests
- Must be organized and able to complete tasks in a timely and efficient manner
Job Duties
- Turning down the bed covering
- Placing chocolates, bottled water, and ice in appropriate locations of room
- Closing the draperies
- Turning on the radio and dimming the lights
- Laying out bath robe and slippers
- Performing light housekeeping duties as needed
- Complete 20-item Turn Down Checklist for each room, up to 50 rooms per day
- Understand and maintain the standards of a five-diamond and five-star hotel as determined by industry rating organizations (AAA and Forbes)
- Professionally handle guest requests and complaints by completing requests or referring them to a Manager or Director
- Promptly deliver items left behind by departed guest (lost & found) to a Manager or Director
- Identify problems that can inhibit standards of excellence in service and cleanliness
- Maintain a clean turn down cart, ice containers and other supplies
- Assist with guest room cleaning or laundry, as per guest or managers request
- Assist with public area cleaning
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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