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Pacific Aviation

Turn Around Coordinator (TRC) Customer Service Agent (ZG)

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $23.15
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Work Schedule

Weekend Shifts
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Benefits

fully paid medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
uniform provided
Paid training
Parking discount
Referral Bonus
cell phone plan reimbursement

Job Description

Our client is a reputable organization specializing in airport ramp operations, providing essential services that ensure smooth and safe aircraft handling. The company is known for its commitment to operational excellence, safety compliance, and a customer-centric approach, supporting airlines and passengers through efficient turnaround processes. They are an integral part of the aviation ecosystem, coordinating multiple teams and activities to maintain the highest standards of safety and timeliness in airport ground operations. With a strong emphasis on teamwork, communication, and adherence to regulatory requirements, they enhance the overall travel experience for passengers while optimizing operational workflows for airlines.

The... Show More

Job Requirements

  • Authorized to work in the U.S.
  • Able to pass a background check and drug screening
  • Must be available to work at least 4 days per week, including weekends and holidays
  • Shifts are afternoons
  • Comply with all requirements of airlines and authorities
  • Ensure safe and efficient turnaround
  • Ensure processes are delivered within SLA standards
  • Ensure activity sequence matches station turnaround plan
  • Ensure all activities delivered are within the agreed times
  • Follow safety procedures and airline policies

Job Qualifications

  • Fluent English communication skills
  • Strong verbal and written communication
  • active listening skills
  • Computer literacy and fast, accurate data entry
  • Calmness and solution-focus under pressure
  • Physical stamina to stand for extended periods and move throughout the terminal

Job Duties

  • Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding)
  • Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation
  • Coordinate flight delay information with airline operations
  • Compile daily log of aircraft turnaround activities
  • Document/log and report any unsafe operations to supervisor
  • Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline
  • Follow departures and flight arrivals phase procedures

Job Qualifications

Experience

No experience required

Job Location

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