Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Life insurance
short-term disability insurance
long-term disability insurance
Job Description
Trumpcard is a premier logistics and transportation company specializing in handling domestic heavyweight, time-sensitive, high-value, and mission-critical shipments. We pride ourselves on delivering operational excellence complemented by top-tier customer service. Our team leads with core values including proactive communication, a keen sense of urgency, adaptability, and leveraging industry-leading technology for 24/7 availability. Our operations team is accessible any time of the day, all days of the week, without outsourcing, ensuring that we maintain direct and responsive communication channels that set us apart in the freight carrier industry. As a customer-centric business, Trumpcard positions itself as a trusted extension of our... Show More
Job Requirements
- High school diploma or equivalent
- 1+ year of relevant experience providing customer service and operational support
- Ability to work full-time with overtime availability including 9 to 12 hour workdays Monday through Friday
- Strong communication and interpersonal skills
- Ability to multi-task and work efficiently in a fast-paced environment
- Proficient computer skills including use of Outlook, Excel, and proprietary software
- Knowledge of logistics and shipping operations preferred
- Ability to maintain attention to detail and accuracy
- Must have strong problem-solving skills
- Ability to work both independently and as part of a team
- Physical ability to sit for extended periods and communicate effectively
- Must maintain high level of personal integrity and professionalism
Job Qualifications
- 1+ year experience providing customer service and operational support preferably in shipping or logistics
- Hard-working, team-oriented individual who thrives under pressure and against deadlines
- Holds self to the highest degree of personal integrity
- Able to multi-task and prioritize time and workload in a fast-paced environment
- Self-motivated, able to work independently and within a team environment
- Demonstrated time management, organizational skills and consistent follow-through
- Excellent written and verbal communication skills
- Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications
- Cargowise preferred
- Geographical knowledge of the U.S.
Job Duties
- Place new bookings and route the shipment to meet service and maximize profit
- Problem solve with customers and vendors including airlines and pickup/delivery agents
- Serve as an additional point of communication for all customer service and documentation-related matters
- Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
- Monitor shipments from order entry through delivery to ensure on-time performance
- Correspond extensively with customers via phone, email, and website
- Assist employee drivers, agents, and carriers in obtaining critical information
- Contribute to team effort by executing tasks delegated as needed
- Manage and distribute a high volume of incoming calls and emails
- Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
- Support new and existing customer accounts to foster business development
- Build and maintain carrier relationships and trust through open and interactive communication
- Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
- Prepare quotes for customers and vendors
- Follow communication procedures, guidelines, and policies closely to achieve customer objectives
- Understand and apply knowledge of unique freight handling characteristics and delivery requirements
- Provide a high level of accuracy in order documentation and be detail-oriented
- Suggest improvements to business process and procedures when applicable
- Perform tasks such as gathering and analyzing data via excel spreadsheets
- Scrutinize vendor invoices questioned by accounting
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: