Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Life insurance
short-term disability insurance
Job Description
Trumpcard specializes in the transportation and logistics of domestic heavyweight, time sensitive, high value, and mission critical shipments. As a prominent player in the freight and logistics industry, Trumpcard is dedicated to delivering top-tier service characterized by operational excellence and unwavering customer commitment. The company places a strong emphasis on proactive communication, speedy and responsive support, flexibility, advanced industry technology, and 24/7 availability. Their operations team works exclusively in-house, ensuring dedicated service without outsourcing at any time. This customer-first approach, combined with a personalized business model, distinguishes Trumpcard from other freight carriers. They regard themselves as an extension of their... Show More
Job Requirements
- Experience providing customer service and operational support for at least one year
- Availability to work full-time with overtime including 9 to 12 hour days Monday through Friday
- Strong work ethic and ability to perform under pressure
- High level of personal integrity
- Capacity to multi-task and prioritize in a fast-paced environment
- Self-motivated with ability to work independently and collaboratively
- Excellent time management and organizational skills
- Exceptional written and verbal communication skills
- Proficiency in computer applications such as Outlook and Excel and familiarity with proprietary software
- Knowledge of U.S. geography
Job Qualifications
- One plus year experience providing customer service and operational support, preferably in shipping or logistics
- Hard-working, team-oriented individual that thrives under pressure and against deadlines
- Holds self to the highest degree of personal integrity
- Able to multi-task and prioritize time and workload in a fast-paced environment
- Self-motivated
- able to work both independently and within a team environment
- Demonstrated time management, organizational skills and consistent follow-through
- Excellent written and verbal communication skills
- Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications
- Cargowise preferred
- Geographical knowledge of the U.S.
Job Duties
- Place new bookings and route the shipment to meet service and maximize profit
- Problem solve with customers and vendors (airlines and pickup/delivery agents)
- Serve as an additional point of communication for all customer service and documentation-related matters
- Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
- Monitor shipments from order entry through delivery to ensure on-time performance
- Correspond with customers extensively via phone, e-mail and website
- Assist our employee drivers, agents, and carriers in obtaining critical information
- Contribute to team effort by executing tasks delegated to you as needed
- Manage and distribute a high volume of incoming calls and emails
- Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
- Support new and existing customer accounts to foster business development
- Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
- Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
- Prepare quotes for customers and vendors
- Follow communication procedures, guidelines, and policies closely to achieve customer objectives
- Understand and apply knowledge of unique freight handling characteristics and delivery requirements
- Provide a high level of accuracy in order documentation, be very detail-oriented
- Suggest improvements to business process and procedures when applicable
- Perform tasks such as gathering and analyzing data via excel spreadsheets
- Scrutinize vendor invoices our accounting team deems questionable
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: