Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
tax-preferred savings accounts
401k plan
Job Description
Truist Financial Corporation is a prominent financial services company known for its commitment to excellent client experiences and inclusive workplace culture. With a robust presence across the United States, Truist provides a wide array of banking, investment, and insurance solutions to both individual and corporate clients. As a leader in the financial industry, Truist emphasizes strong values, ethical standards, and superior customer service. The company fosters an environment of growth and innovation, inviting talented professionals to join its team and contribute to its mission of building better financial futures.
The available position is for a client service role ... Show More
The available position is for a client service role ... Show More
Job Requirements
- High school diploma or equivalent
- Three years of experience in customer service preferably in a full-service hotel environment
- Familiarity with hospitality industry standards
- Ability to work independently while meeting tight deadlines and paying strong attention to detail
- Strong problem-solving and critical thinking abilities
- Physical capability to endure light labor
- Discretion in handling sensitive or confidential information
- Excellent interpersonal and communication skills
- High level of integrity and professionalism
- Flexibility to work nights, weekends, and variable shift schedules
- Ability to work scheduled hours including potential overtime
- Minimal travel up to 10 percent
Job Qualifications
- High school diploma or equivalent
- Three years of experience in customer service, preferably in a full-service hotel environment
- Familiarity with hospitality industry standards
- Ability to work with minimum supervision while meeting tight deadlines with strong attention to detail
- Strong problem-solving and critical thinking skills
- Ability to endure light physical labor
- Ability to deal discreetly with confidential or sensitive information
- Excellent interpersonal skills and the ability to deal effectively with diverse people
- Demonstrate a high level of integrity and ethical standards
- Excellent verbal and written communication skills
- High degree of professionalism
- Flexibility to work shift schedules including nights and weekends as needed
- Bachelor’s degree in Hospitality Management preferred
- Experience working in the front of the house of a hotel preferred
- Experience with property management systems such as Oracle, MICROS, Amadeus, or Assa Abloy preferred
Job Duties
- Provide exceptional client service to both internal and external clients
- Maintain a positive attitude even when dealing with difficult situations
- Prepare for guest arrivals and departures according to Leadership Institute procedures
- Anticipate guests' needs
- Efficiently address guest requests and complaints
- Abide by and meet all safety and Occupational and Safety Health Administration (OSHA) requirements and standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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