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TRICARE Customer Service Rep-Alaska residents
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Paid Time Off
401(k) retirement savings plan
short-term disability
long-term disability
basic life insurance
accidental death and dismemberment insurance
Tuition Reimbursement
paid volunteer time
Job Description
TriWest Healthcare Alliance is a respected leader in the healthcare industry, dedicated to serving those who have served our country. Established in 1996, TriWest has been on a committed mission to connect America’s heroes to quality health care in their local communities. TriWest operates as a dynamic health care company focused on providing comprehensive support and services to military populations and their families, facilitating their access to health benefits through innovative solutions and exceptional customer service. The company emphasizes inclusivity and diversity, striving to foster a welcoming work environment that supports team collaboration and professional growth. TriWest values loyalty, dedication,... Show More
Job Requirements
- High school diploma or GED
- U.S. citizenship
- Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
- At least two years of professional work experience in a customer service environment
- Excellent verbal and writing skills
- Technology literate and experienced in navigating multiple screens or web browsers at one time
- Proven ability to work independently in a remote work environment
Job Qualifications
- High school diploma or GED
- U.S. citizenship
- At least two years of professional work experience in a customer service environment
- Excellent verbal and writing skills
- Technology literate and experienced in navigating multiple screens or web browsers at one time
- Proven ability to work independently in a remote work environment
- Preferred TRICARE customer service experience
- Preferred contact center experience including call center chat messaging
- Preferred military connectedness
Job Duties
- Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries and providers over the phone, chat, email or other written correspondence
- Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
- Meet department productivity and performance metrics to include consistent and regular attendance
- Adhere to published schedule and prioritize workload to answer incoming calls
- Document customer interactions and cases in a customer relationship management (CRM) system
- Participate in continuous training in order to become fully proficient in resolving all customer inquiries
- Regular and consistent attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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