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Job Overview
Employment Type
Temporary
Full-time
Compensation
Salary
Range $124,000.00 - $139,500.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Professional development opportunities
Commuter Benefits
Job Description
Discord is a leading communication platform utilized by over 200 million people each month, fostering connections primarily among the gaming community. With an impressive user base where over 90 percent engage in gaming activities, Discord serves as a critical tool for gamers to socialize, strategize, and enjoy their leisure across thousands of unique video game titles. The platform's mission centers on creating a sense of belonging for everyone, emphasizing inclusivity and community across its diverse and global user network. As a multiplatform and multigenerational service, Discord blends technology and social interaction to make gaming more enjoyable and accessible for millions.... Show More
Job Requirements
- A bachelor's degree or equivalent experience
- 7+ years of experience in corporate travel management or related hospitality field
- strong customer service orientation
- experience developing and delivering presentations and training
- knowledge of hybrid work impact on corporate travel
- ability to work in fast-paced, tech environment
- experience negotiating travel contracts and managing vendor relationships
- familiarity with Travel Management Company and Online Booking Tool platforms
- ability to analyze travel data and generate reports
- strong organizational skills
- willingness to reside in or relocate to San Francisco Bay Area
- ability to work minimum two days per week onsite
- authorization to work in the United States
Job Qualifications
- A bachelor's degree or equivalent experience
- 7+ years of experience in corporate travel management or a related hospitality field
- strong customer service orientation and excellent interpersonal skills
- experience developing and delivering presentations and training programs
- thoughtful perspective on how hybrid work has influenced corporate travel
- comfort operating in a fast-paced, high-growth tech environment
- demonstrated experience managing and scaling a corporate travel program
- experience negotiating travel contracts and vendor agreements
- familiarity supporting employees who are newer to business travel (preferred)
- experience working with modern Travel Management Company and Online Booking Tool solutions
- a track record of driving 90%+ travel program adoption
- strong analytical and reporting capabilities, including building customized metrics and generating actionable insights
- excellent organizational skills, with the ability to manage multiple stakeholders and projects simultaneously
- experience scaling travel programs in a high-growth tech company (preferred)
Job Duties
- Deliver exceptional customer service to Discord travelers
- champion and promote the travel program to ensure employees understand policies, processes, and available resources
- develop and facilitate travel training for new hires and existing employees
- evaluate and recommend appropriate levels of company investment in travel
- design and evolve travel programs and policies as business needs grow
- onboard and manage external vendors and partners as the program scales
- maintain and regularly update travel policies
- source and manage hotel room blocks for company needs
- drive strong program adoption across the organization
- partner with Corporate Security to support traveler safety initiatives
- manage the relationship with Travel Management Company and Online Booking Tool provider
- participate in contract negotiations with travel service providers
- collaborate closely with Finance on policy development and cost management
- deliver monthly reporting to provide leadership visibility into travel spend and behavior trends
- build strong cross-functional relationships with teams including Admin, Employee Experience, Finance, Corporate Security, and Procurement
- provide both strategic direction and hands-on operational support as the program matures
- collect and analyze data to continuously improve the travel program
- measure and enhance traveler satisfaction
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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