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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $123,500.00 - $190,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Tuition Reimbursement
Retirement Plan
Job Description
JPMorgan Chase is a renowned financial institution with a rich history spanning over 200 years. It stands as one of the oldest and most respected names in the financial services industry. This global leader operates under the J.P. Morgan and Chase brands, providing innovative financial solutions to millions of consumers, small businesses, and many of the world’s leading corporate, institutional, and government clients. With a broad spectrum of services including investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management, JPMorgan Chase represents both tradition and modern financial prowess.
The Corporate Functions teams within J... Show More
The Corporate Functions teams within J... Show More
Job Requirements
- Minimum 7 years of corporate travel industry experience
- demonstrated cross-functional and supplier collaboration
- project planning, scheduling, and tracking
- ability to travel as needed
- highly organized with excellent oral and written communication
- persuasive, executive-ready presenter
- proficiency with Excel, PowerPoint, and MS Office
- supplier management expertise
- ability to establish objectives and relevant metrics
- high attention to detail
- results-oriented and accountable
- integrate content and suppliers including TMC and GDS queue mapping, PNR finishing/mid-office remarks, passive segments, direct connects/NDC enablement
- experience with branded fare and ancillary display strategies
- knowledge of hotel rate access and rate-loading audit coordination
- experience reducing off-channel leakage through training and communications
Job Qualifications
- Highly organized with excellent oral and written communication
- persuasive, executive-ready presenter with strong interpersonal skills
- ability to establish objectives and relevant metrics
- supplier management expertise
- high attention to detail
- results-oriented and accountable
- proficiency with Excel, PowerPoint, and MS Office
- integrate content and suppliers including TMC and GDS queue mapping, PNR finishing/mid-office remarks, passive segments, direct connects/NDC enablement
- curate LCC/rail content and apply content source hierarchy
- optimize air, hotel, and rail UX including branded fare/ancillary display strategies, fare class controls, unused ticket/credit usage rules, hotel rate access (LRA/NLRA, chain deals), and rate-loading audit coordination
- reduce off-channel leakage through training and targeted communications
- minimum 7 years of corporate travel industry experience
- demonstrated cross-functional and supplier collaboration
- project planning, scheduling, and tracking
- ability to travel as needed
Job Duties
- Lead daily travel operations to improve program effectiveness and productivity
- administer global travel policy and implement strategies to increase compliance
- execute travel supplier strategies
- manage strategic relationships and performance against agreed service levels and outcomes
- collaborate across business lines and stakeholders to ensure a consistent global user experience and unified approach to operations
- oversee the travel management company partnership, including operational issues, SLA adherence, and management reporting systems
- identify savings opportunities and service enhancements
- initiate process improvements and deploy benchmarking best practices
- partner with Risk to manage duty-of-care matters and coordinate responses to travel incidents and disruptions
- drive online booking adoption and user experience optimization in Online Booking Tool (OBT) by curating and managing content sources, optimizing fare and ancillary displays, and stewarding hotel content and rate access
- lead communications, training, and change management to improve conversion and policy compliance
- govern end-to-end online tool configuration and governance: policy and rule management, audit rules, approval workflows, travel groups/eligibility, custom fields, company locations, and localization for regional variants
- orchestrate the OBT release and enhancement lifecycle: intake and prioritize requests, coordinate UAT/regression with global stakeholders, troubleshoot production issues, maintain documentation and runbooks, and track KPIs (adoption, leakage, compliance, error rates)
- ensure stable data flows for profiles, e-receipts, expense, and duty-of-care integrations
- manage alignment with HRIS feeds, user provisioning/deprovisioning, role/permission models, arranger/delegate setups, and hierarchy maintenance
- ensure data quality and controls including globalization: configure country specific requirements (tax, rail networks, payment norms, language)
- maintain consistent traveler experience across regions
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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