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Job Overview
Employment Type
Hourly
Part-time
Compensation
Salary
Range $54,700.00 - $82,100.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Travel perks
Health and wellness programs
Employee financial wellness services
Health Insurance
Dental Insurance
Vision Insurance
gender affirming care
Fertility care
insurance benefits
flexible spending accounts
Employee assistance program
401K Program
Tuition Reimbursement Program
Employee share plan
Global career opportunities
Job Description
Scott Dunn, part of Flight Centre Travel Group (FCTG), is a leading luxury travel operator dedicated to crafting unforgettable, tailor-made vacations for discerning travelers around the world. Established in 1986, Scott Dunn has built a strong reputation for delivering impeccable service, insider knowledge, and unparalleled travel experiences. With a global presence, the company specializes in creating personalized journeys to some of the most beautiful and exotic destinations worldwide, including luxury ski chalets in the Alps, private safari lodges in Africa, and many more exclusive locations. The company prides itself on its passion for travel and a commitment to exceeding guest... Show More
Job Requirements
- Experience in a sales support or operational role
- High school diploma or equivalent
- Excellent communication skills
- Strong teamwork and collaboration abilities
- Ability to work under pressure and meet deadlines
- Proficiency with travel industry software or similar technology
- Willingness to learn and attend training sessions
- Based in or willing to work in New York City office
Job Qualifications
- Demonstrable attention to detail and ownership of accuracy
- Ability to work to deadlines and prioritize effectively
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Interest in luxury service and understanding guest expectations
- Self-motivated with a proactive and positive attitude
- Genuine passion for luxury travel preferred
Job Duties
- Dovetail operational requirements with travel consultant sales responsibilities to ensure efficiency and accuracy
- Adhere diligently to operational processes and escalate issues when not followed
- Confirm all holiday arrangements, supplier bookings, and invoices are correct
- Complete guest documentation to the highest standard
- Spot discrepancies and areas for possible error as a second pair of eyes
- Obtain and record required information from guests on behalf of travel consultants
- Prepare and send guest documentation electronically and via the Scott Dunn app in a timely manner
- Process refunds and cancellations promptly
- Process flight tickets accurately
- Attend supplier meetings and training to stay informed about offered destinations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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