Job Overview
Employment Type
Hourly
Compensation
Type:
Salary
Rate:
Range $54,700.00 - $82,100.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Travel perks
Health and wellness programs
Employee financial wellness services
National and international award nights
Health Insurance
Dental Insurance
Vision Insurance
gender affirming care
Fertility care
short-term disability
long-term disability
Hospital Indemnity insurance
accidental death and dismemberment insurance
critical illness insurance
flexible spending accounts
Employee assistance program
401k with partial match
Tuition Reimbursement Program
Employee share plan
Global career opportunities
Job Description
Scott Dunn, part of the Flight Centre Travel Group (FCTG), is a prestigious luxury travel operator renowned for creating bespoke, tailor-made vacations for discerning guests worldwide. Established in 1986, Scott Dunn has developed a stellar reputation based on impeccable service standards, insider travel knowledge, and deep expertise in luxury travel destinations. The company offers personalized journeys to some of the most exquisite locations on the planet, including luxury ski chalets in the Alps, private safari lodges in Africa, and many other unique experiences that surpass the expectations of the luxury traveler. With a global presence, this company continues to set... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a sales support or administrative role
- Proficiency with travel industry software and documentation processes
- Strong communication skills
- Ability to manage multiple tasks under pressure
- Willingness to attend supplier training sessions
- Eligibility to work in the United States
Job Qualifications
- Demonstrable attention to detail
- Ability to work to deadlines and prioritize effectively
- Strong organizational skills
- Interest and understanding of luxury service and guest expectations
- Self-motivated with a proactive and positive attitude
- Genuine passion for luxury travel is beneficial
- Experience in a sales support function is advantageous
Job Duties
- Align operational requirements with travel consultants’ sales responsibilities
- Diligently adhere to operational processes and escalate issues
- Confirm holiday arrangements, supplier bookings, and invoices are accurate
- Ensure guest documentation is prepared to the highest standard
- Identify discrepancies and potential errors
- Obtain and record necessary guest information
- Prepare and send guest documentation via electronic means and company app
- Process refunds and cancellations promptly
- Manage flight ticket processing
- Attend supplier meetings and training to deepen destination knowledge
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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