Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $70,000.00
Work Schedule
On-call
Weekend Shifts
Benefits
competitive salary
Wellness/EAP program
Employee Discounts
Job Description
TAG is a premier travel and event management company headquartered in Albuquerque, New Mexico, known for delivering high-touch, personalized services to some of the most prominent names globally. Catering predominantly to top C-suite executives, globally recognized productions, and influential clients, TAG's dedication is to alleviate the complexities and stress typically associated with travel planning and logistics. The company thrives on an innovative approach that combines meticulous attention to personalized client needs with cutting-edge solutions designed to streamline travel and event experiences. Working at TAG means joining a vibrant, dynamic environment that champions teamwork, ambition, and a genuine spirit of hospitality... Show More
Job Requirements
- Minimum of 2 years of experience in a travel agency
- Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues
- Experience working with GDS systems, preferably Galileo
- Proficient in booking flights, hotels, and managing published airfares
- Ability to manage client travel while understanding preferences and needs
- Excellent communication and organizational skills
- Willingness to work full-time, 40 hours per week
- Ability to provide weekend and on-call coverage if required
- Knowledge of PCI regulations and compliance
- Ability to negotiate with vendors to secure the best rates
- Strong problem-solving skills and attention to detail
- Capacity to work both independently and collaboratively in a team environment
Job Qualifications
- BA/BS degree (preferred)
- In lieu of education, an equivalent combination of education and directly related experience
- Minimum of 2 years of experience within a travel agency (required)
- Strong knowledge and understanding of airfares, contracted fares, ticketing, and reissues (required)
- GDS experience (Galileo preferred) (required)
- Versed in booking flights, hotels, and have a good understanding of published airfares (required)
- Experience handling VIP, entertainment clients, and/or group travel (preferred)
Job Duties
- Manage client travel requirements, while anticipating and understanding individual client preferences and needs
- Analyze all inquiries and requests received from clients and decide on the best options to offer
- Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met
- Fully service all inquiries, requests, bookings, and ticketing with the highest standards and quality documentation
- Ensure all air, rail, hotel, and/or other ancillary reservations meet company and client expectations
- Report, investigate, and resolve errors and client complaints, adhering to the highest standards of customer service
- Ensure the company does not incur any financial losses through individual and avoidable errors
- Negotiate the best rates and deals from vendors to reduce client expenditure
- Assess all potential revenue and income streams for maximum company profitability
- Process administrative tasks, including but not limited to accounting queries from both the client and Finance department through to final reconciliation
- Complete all TAG desktop files and respond to all communications proactively, promptly, efficiently, and accurately
- Ensure PNR entries in GDS are correct and fully completed
- Action all required tasks related to clients and/or suppliers in a timely and effective manner to ensure correct information is readily available for continuity of service for all team members
- Log all client and supplier favors accordingly
- Weekend and on-call coverage may be required for this position
- Adhere to PCI regulations in accordance with company policy
- Assists in training of new team members
- Build excellent working relationships with key vendors relevant to TAG’s client base and support the PSP program
- Maintain good client and supplier relationships and retain accounts and agreements, ensuring the highest standards and levels of service are delivered at all times with a personalized and individual approach to each client
- Share business opportunities and leads with the Sales team
- Suggest improved practices to ensure departmental operations run successfully and profitably, and bring ideas for improvement to the line manager’s attention
- Complete any other general and accounting administrative tasks as required
- Maximize all possible income streams, including commission and override opportunities with all suppliers
- Timely communication of any issues or concerns to the team and team supervisor
- Complete any other general administrative tasks as required
- Attend on- and off-site supplier functions as required to keep up-to-date product knowledge
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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