Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.80
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Delta Air Lines is a major American airline known globally for its comprehensive network, exceptional customer service, and operational excellence. As one of the world's leading carriers, Delta serves millions of passengers annually, offering flights across six continents. The company prides itself on innovation, reliability, and a commitment to creating the best possible travel experience for customers and employees alike. With a strong corporate culture focused on safety, diversity, and inclusion, Delta continues to expand its operations and invest in technology and employee development to maintain its competitive edge in the aviation industry.
The Operations Travel Desk Agent... Show More
The Operations Travel Desk Agent... Show More
Job Requirements
- High school diploma or GED
- Ability to work on site in Atlanta, GA
- Flexibility to work weekends, holidays and nights
- Strong communication skills
- Proficient in Microsoft Office 365
- Focus on safety and security
- Ability to multi-task and manage time efficiently
- Positive and professional work ethic adhering to employment policies
Job Qualifications
- High school diploma or GED required
- Embraces diverse people, thinking and styles
- Strong communication skills
- Ability to work on site in Atlanta, GA and flexibility to work weekends, holidays and nights
- Focus on maintaining a positive and professional work environment, adhering to Delta’s Rules of the Road and attendance requirements
- Consistently making safety and security, of self and others, a priority
- Able to multi-task and manage time efficiently
- Proficient in Microsoft Office 365
- High school diploma plus 2 years of relevant airline experience preferred
- Contact center experience preferred
- Hotel contract, crew scheduling and/or crew operations experience preferred
- Language skills including Spanish, French and/or Italian preferred
Job Duties
- Booking accommodations and transportation for all ad hoc, charter, irregular operations (IROPs) and special operations crew needs
- Collaborating cross-functionally with In-Flight Service (IFS) and Flight Operations (FOPs) stakeholders as directed by leadership to support all changes, ensuring approved hotel inventory availability, and securing stakeholder approval for non-contract hotel assignments
- Efficiently using technology including Concur Travel GDS and our internal Hotel and Transportation System (HTS) to process transactions, accurately record reservation information and source suitable hotels in compliance with company SOPs
- Utilizing the company virtual credit card payment solution process related to manifest variance and ad-hoc hotel and transportation procurement
- Ensuring timely communication across OCC verticals, especially with the Crew Resource, Charter, and IFS and FOPs Duty Desks
- Ensuring high levels of customer service by promptly and efficiently responding to all crew communication channels
- Providing support in the planning and implementation of operational strategies and seeking continual operational improvements and efficiencies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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