Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,000.00 - $52,500.00
Work Schedule
Flexible
On-call
Day Shifts
Benefits
401(k) Plan
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Flexible work arrangements
Job Description
Operation Smile is a renowned global nonprofit organization dedicated to providing essential medical care and transforming the lives of children affected by cleft lip and cleft palate conditions. With a presence worldwide, Operation Smile brings together thousands of medical volunteers, staff, and generous donors who share a common vision of a world where every child has access to safe surgery and quality care. The organization operates in a dynamic global environment, managing complex logistics and diverse programs aimed at improving health and well-being. By participating in international medical missions, training programs, leadership meetings, and community outreach efforts, Operation Smile fosters... Show More
Job Requirements
- Bachelor's degree or equivalent experience in hospitality, travel management, business administration, or related field
- Minimum of 2 years experience coordinating international travel in corporate, nonprofit, or travel agency environments
- Proficiency in multiple travel booking platforms including Navan, Christopherson Business Travel, SAP Concur, Travelport+, Amadeus, Sabre
- Strong organizational and multitasking skills
- Excellent communication skills both written and verbal
- Flexibility to work beyond standard business hours occasionally
- Proficiency in Microsoft Office Suite, especially Outlook and Excel
- Ability to handle stressful situations calmly and professionally
- Willingness to provide after-hours support as needed
- Spanish language skills are a plus
Job Qualifications
- Bachelor's degree or equivalent experience in hospitality, travel management, business administration, or related field
- 2+ years of experience coordinating international travel in a corporate, nonprofit, or travel agency environment
- Hands-on experience using multiple travel booking platforms such as Navan, Christopherson Business Travel, SAP Concur, Travelport+, Amadeus, Sabre, etc
- Strong organizational and problem-solving skills with the ability to manage multiple priorities under tight deadlines
- Excellent written and verbal communication skills
- Ability to remain flexible, agile, and calm under pressure adapting quickly to last-minute changes or disruptions
- Proficiency with Microsoft Office Suite including Outlook and Excel and online booking systems
- Ability to work outside of standard business hours when needed
- Written and spoken fluency in Spanish is a plus
Job Duties
- Arrange and confirm travel for individuals, groups, and Operation Smile guests including flights, lodging, and ground transportation
- Use multiple travel management platforms to book, track, and manage travel efficiently
- Proactively monitor itineraries, anticipate disruptions, and rebook as needed to minimize delays or inconveniences
- Ensure travel arrangements comply with OSI policies and preferred supplier agreements
- Handle special requests such as visa guidance, baggage needs, loyalty programs, and seating assignments
- Coordinate travel logistics for medical programs, trainings, leadership meetings, and donor events including large-scale group movements
- Work closely with Global Program Operations and other stakeholders to align travel with event goals, budgets, and timelines
- Provide after-hours support on a limited basis for urgent travel needs during active programs
- Track travel spend, reconcile vendor invoices, and ensure accurate allocation of costs to projects or programs
- Identify cost-saving opportunities while balancing traveler comfort and program requirements
- Process volunteer reimbursement and payments for travel related to programs in coordination with finance
- Act as the point of contact for travelers and guests before, during, and after travel regarding their travel needs
- Provide clear itineraries, pre-travel briefings, and timely updates when plans change
- Maintain a calm, empathetic, and professional demeanor when addressing traveler concerns or emergencies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink simplifies hospitality hiring.
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