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Job Overview
Employment Type
Consulting
Full-time
Compensation
Salary
Range $37,000.00 - $51,600.00
Work Schedule
Standard Hours
Benefits
health coverage
dental coverage
vision coverage
401k plan
Pension Plan
Tuition Assistance
Paid Time Off
Paid parental leave
wellness programs
Employee Discounts
Job Description
Auto Club Enterprises is the largest club within the national AAA federation, boasting nearly 17,000 employees across 24 states who assist over 18 million members. Established in 1900, the organization has a long-standing reputation for delivering legendary, lifetime service to its members, supported by its nationally recognized brand. The strength of Auto Club Enterprises lies in its diverse workforce, bringing together different cultures, backgrounds, personalities, and strengths to form a cohesive team that prioritizes exceptional member service and meaningful community impact. The company values diversity and inclusivity, promoting a workplace where everyone is empowered to contribute and succeed. With a... Show More
Job Requirements
- High school GED required
- 1-3 years travel agency or sales experience preferred
- Moderate knowledge of organization’s products and services
- Advanced verbal and written communication skills
- Moderate analytical and time management skills
- Computer literacy including typing, Windows, Outlook, Word, and Internet/Intranet access
- Ability to maintain confidentiality and follow policies
- Ability to work under close supervision and follow detailed directions
Job Qualifications
- High school GED required
- Associates preferred
- 1-3 years travel agency or sales preferred
- Moderate knowledge in a variety of the organization’s operating areas, products and services offered, and Branch Operations delivery channels desirable
- Advanced verbal and written communication skills required
- Moderate analytical and time management skills required
- Knowledge and training on computer systems used to fulfill member travel requests and travel agency accounting systems preferred
- General typing, Windows, Outlook, Word, and Internet/Intranet access skills required
- General knowledge of Club systems, including Apollo, Viewpoint, and various preferred vendor websites commonly used to secure cruise and tour packages as well as Travel Insurance preferred
Job Duties
- Learn and develop skills to sell foreign and domestic travel related products and services
- Effectively utilize all lead management tools and resources to consistently cultivate new business while building a solid base of repeat business
- Advise clients on all foreign and domestic travel requirements, protection plans, and any related trip advisory information
- Learn and follow all policies and procedures set forth by the organization and provide accurate documentation of all transactions
- Develop product knowledge to support the organization’s Preferred Supplier program, and achieve Club established sales and cross sell goals
- Issue international driving permits and passport photos
- Gain knowledge and skill to provide air, car, hotel, rail reservations and ticketing for members and non-members
- Utilize appropriate computer systems to fulfill travel requests
- Track and maintain all transactions for the highest level of accuracy, including required supporting documentation, maintain confidentiality of all client/member information
- Develop and maintain expertise regarding all Club related products and services, member value offers and remain current with industry trends and product knowledge
- Travel Agent Trainees research and compare suppliers’ rates for competitive prices and make adjustments based on client’s need
- Maintain acceptable levels in all service quality measurements to meet/exceed branch and corporate objectives
- Identify cross-sell opportunities based on members’ product needs and service requests
- Enhance member relationship by diversifying use of products and services
- Provide sales leads to other departments as appropriate
- Maintain all administrative requirements at acceptable levels, i.e. wage & hour compliance, expense reports, meeting/training attendance, adhere to scheduled duties and activities
- Analyze cruise and tour packages/providers with management to develop necessary skills
- Resolve difficult situations with management assistance
- Thoroughly document files to show what was done and why decisions were made
- Document and explain write-offs or shortages to management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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