Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,200.00 - $72,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Flexible benefits
Health Insurance
retirement programs
Parental leave
Adoption assistance
Wellbeing resources
Travel perks
Job Description
Amex GBT, formerly known as American Express Global Business Travel, is a leading travel management company dedicated to helping businesses manage their corporate travel with efficiency and care. As a global leader in the business travel industry, Amex GBT combines innovative travel technology with a passionate and inclusive culture to deliver exceptional services to clients worldwide. The company places a strong emphasis on travel as a force for good, inspiring employees to make a meaningful impact both within the industry and beyond. At Amex GBT, you will find an environment that values collaboration, diversity, and personal growth, striving to create... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in travel counseling or related customer service role
- Proficiency with Sabre GDS system
- Knowledge of international and domestic travel regulations and policies
- Ability to work flexible shifts including afternoons, weekends and potential night shifts
- Strong communication skills
- Detail-oriented with excellent organizational abilities
- Capability to handle confidential traveler information with integrity
- Ability to work independently and collaboratively in a remote team environment
- Commitment to providing excellent client service
- Legal authorization to work in the United States
Job Qualifications
- Passion for excellence in client service including proactive anticipation of needs
- Expertise in native GDS system Sabre
- Keen international travel knowledge
- Experience with phone and email customer service
- Strong professional communication skills both written and verbal
- Excellent attention to detail
- Integrity in handling personal traveler information
- Strong understanding of the travel industry including business travel, leisure travel, or airline reservation background
- Ability to resolve customer issues quickly and independently including working with suppliers
- Teamwork skills and openness to feedback
Job Duties
- Advise and arrange travel for corporate business customers including individuals and groups
- Conduct analysis and research on travel options and proactively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel including air, road, rail, and accommodations
- Use knowledge of GDS systems, specifically Sabre, for travel bookings
- Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements
- Use positive telephone service techniques and respond to special customer requests
- Collaborate within the team to coach, mentor and provide constructive feedback to improve service levels
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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