Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,200.00 - $72,800.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid parental leave
employee wellness program
Travel Discounts
Professional development opportunities
Job Description
Amex GBT (American Express Global Business Travel) is a leading global travel management company dedicated to helping corporate clients maximize the benefits of business travel. Known for its inclusive and collaborative culture, Amex GBT leverages innovation in travel technology and a strong people-first approach to deliver exceptional travel experiences. With a commitment to career growth, Amex GBT fosters an environment where employees' voices are valued, and where many leaders have risen from within by beginning their careers as Travel Counselors. The company promotes diversity, equity, and inclusion, encouraging employees to engage with global Inclusion Groups that focus on shared identities... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in travel counseling or similar role
- proficiency with Sabre GDS
- strong understanding of business travel processes
- excellent communication skills
- ability to work flexible shifts including evenings and weekends
- ability to handle confidential information responsibly
- US work authorization
Job Qualifications
- Passion for excellence in client service with proactive anticipation of needs
- native expertise in Sabre GDS
- keen international travel knowledge
- phone and email servicing experience
- professional communication skills both written and verbal
- strong attention to detail
- integrity in handling personal traveler information
- solid understanding of the travel industry from business or leisure travel or airline reservations
- ability to resolve customer issues quickly and independently or with supplier support
- teamwork skills and openness to feedback
Job Duties
- Advise and arrange travel for corporate business customers both individuals and groups
- conduct analysis and research on travel options and pro-actively anticipate traveler needs to sell additional services
- arrange and book domestic and international business travel including air, road, rail, and accommodations
- maintain knowledge and expertise in GDS especially Sabre
- ensure compliance with customers' travel policies and regulatory requirements
- use positive telephone service techniques and handle special customer requests
- collaborate within the team to coach, mentor, and provide feedback to improve service levels
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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