Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee Discounts
Job Description
The Pueblo of Sandia is a renowned tribal enterprise known for its commitment to delivering exceptional guest services while upholding core values such as integrity, fairness, collaboration, communication, and recognition for performance excellence. The organization operates a multifaceted business model, including a prominent casino and resort facility situated in Albuquerque, New Mexico. The Pueblo's Transportation and Valet Departments play an essential role in providing seamless, safe, and courteous transportation services to guests, enhancing their overall experience at the property. The company prioritizes a respectful and inclusive environment that attracts and retains a qualified workforce, fostering growth and ongoing success for... Show More
Job Requirements
- must be at least 25 years of age
- high school diploma or GED equivalent required
- one year of experience in guest services and or dealing with the general public
- ability to drive manual and automatic transmission vehicles
- must possess and maintain a valid, unrestricted New Mexico driver's license
- class B CDL with passenger endorsement is preferred
- must be able to successfully pass a stringent background investigation
- will require a pre-employment and random drug screening
Job Qualifications
- high school diploma or GED equivalent
- one year of experience in guest services and or dealing with the general public
- ability to drive manual and automatic transmission vehicles
- knowledge of vehicles and vehicle usage of air brakes
- knowledge of city of Albuquerque streets, roads, airports and surrounding areas
- excellent guest service skills
- knowledge of hazards and standard safety practices related to the operation of assigned vehicles
- knowledge of the operations, services, activities, promotions of the resort, casino and transportation programs
- ability to drive in adverse weather conditions
- ability to maintain and update proper certifications
- ability to respond to requests and inquiries from the general public
Job Duties
- delivers the highest level of service while interacting with guests, peer and other Sandia employees
- travels to assigned destinations, transporting guests to and from the casino, resort, airport and other approved destinations
- completes a pre-inspection and completes all information on inspection sheet on vehicle prior to departure
- appropriately communicates to and acknowledges all information provided by the dispatcher
- acknowledges and follows the set department standard operational procedures
- complies with all traffic regulations
- assists passengers and their baggage
- assists in the loading and unloading of baggage in baggage compartments
- reports delays of events, traffic citations, incidents and accidents
- advises passengers on the safety requirements while traveling and may remind guest to remain seated or act in an orderly manner while in vehicle
- regulates heating, lighting and ventilating systems for passenger's comfort
- makes minor repairs or replacements to vehicles and changes tires if needed
- always maintains cleanliness of vehicles
- builds a professional relationship with internal and external contacts while maintaining a friendly and approachable demeanor
- punctual and regular attendance is an essential responsibility and team members are expected to report to work based upon the assigned schedule in accordance with the Attendance Policy
- serves as the initial point of contact for guest inquiries in a courteous and attentive manner
- reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur
- resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations
- possesses knowledge and understanding of all products and services offered
- builds relationships with guests based upon respect and confidence while maintaining a friendly and approachable demeanor
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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