Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.07 - $1.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Job Description
The Brink's Company (NYSE: BCO) is a globally recognized leader in cash and valuables management, digital retail solutions, and ATM managed services. With a strong presence in 52 countries serving customers in over 100 countries worldwide, Brink's caters to a diverse client base including financial institutions, retailers, government agencies, mints, jewelers, and other commercial enterprises. The company prides itself on fostering an inclusive and engaged culture that values diversity, respect, and equal opportunity, enabling employees to grow and thrive in a secure working environment. Brink's commitment to safeguarding commerce involves building strong partnerships and maintaining robust security measures across its... Show More
Job Requirements
- Minimum 3 years of hands on air freight Export coordination experience including but not limited to routing of shipments, pricing, routing, data entry and ensuring an outstanding customer service experience
- Minimum of 3 years working with Microsoft Office and other transportation field software programs - both industry based and proprietary
- Must be 21 years of age or older
- Satisfy all applicable Department of Transportation requirements
- A valid firearms permit or ability to pass applicable firearms licensing requirements as needed
- A valid guard card or ability to obtain a guard card or any other required licenses
- Able to work weekends, holidays and/or extended hours
- Able to lift at least 50 pounds as needed and when necessary on a regular basis
Job Qualifications
- Minimum 3 years of hands on air freight export coordination experience including routing of shipments, pricing, routing, data entry and ensuring outstanding customer service experience
- Minimum of 3 years working with Microsoft Office and other transportation field software programs
- Must be 21 years of age or older
- Satisfy all applicable Department of Transportation requirements
- Valid firearms permit or ability to pass applicable firearms licensing requirements
- Valid guard card or ability to obtain a guard card or other required licenses
- Able to work weekends, holidays and/or extended hours
- Able to lift at least 50 pounds as needed
- Experience in a fast paced high volume Import/Export department for an air freight forwarder
- More than 3 years of experience servicing customers in transportation/logistics as a coordinator, shipment router or similar
- Good basic math skills
- Transferrable internal BGS experience in Exports, Customer Service or Operational positions with working knowledge of BITS, ATLAS and GARCIA
- Experience in secured logistics
- Advanced Microsoft Office skills
- Professional, positive demeanor
- Excellent customer service skills
- Collaborative work style
- Good ethics and integrity
- Ability to work independently and as part of a team
- Strong attention to detail
- Analytical problem solving
Job Duties
- Receive incoming calls, e-mails and faxes from customers, Brink's U.S. branches, Brink's affiliates and agents and respond to requests for rates, billing issues, service queries, in a timely manner
- Coordinate day to day activities of the Import/Export team
- Interface and coordinate smooth operation of the Import/Export Department with customers, airlines, and field locations
- Interface with Regional Managers to respond to concerns and issues from field office operations and maintain relationships with customers and overseas affiliates
- Partner with operations staff to determine accurate operational service capabilities
- Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling
- Fully prepare and submit service orders/quotation paperwork for timely billing and analysis purposes
- Provide affiliates with service quotes in a timely manner
- Maintain/submit special logs, reports, and records as requested
- Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed
- Determine and secure paperwork required for all international moves, including commercial invoices and special customs paperwork
- Determine whether a courier is required on a shipment and make courier arrangements with the appropriate gateway airport office
- Respond to inquiries regarding the status of items in transit through the system
- Prepare customs entries and follow-up with the clearance process
- Scan, file, copy, and assemble documents including bills of lading, dock receipts, licenses, and consulate documents
- Calculate duties or tariffs to be paid on merchandise
- Review rates, trace product movement, file entries with Customs
- process post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacks
- Review and assess accuracy and federal regulation compliance of shipping documents
- Prepare nightly recap of incoming shipments to MIA Operations and make daily I.S.C payments online
- Send payment receipt, MAWB, and Delivery order to dispatch/operations for pickups daily
- Process inbound/outbound shipments in the Free Trade Zone
- Stay up-to-date on all customs changes
- Research customer claims ensuring the highest level of customer service on every call
- Ensure all transportation arrangements consider security implications according to BGS Procedures and General security regulations
- Work closely with department members to maintain high-quality customer service via efficient responses
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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