Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.07 - $1.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Job Description
Brink's Global Services USA, Inc. is a division of Brink's Inc, a world-renowned leader in secure logistics and security solutions operating in over 122 countries across five continents. The company specializes in the secure transportation and handling of high-value goods throughout the entire logistics chain, serving industries such as mining, banknotes, precious metals, jewelry, security, art, and pharmaceuticals. Brink's has established a strong reputation for reliability, security, and professionalism, making it a trusted partner for clients requiring the utmost care and security in their transportation and logistics needs. With a commitment to employee growth and advancement, Brink's offers a dynamic... Show More
Job Requirements
- Minimum 3 years of hands on air freight Export coordination experience including but not limited to routing of shipments, pricing, routing, data entry and ensuring an outstanding customer service experience
- Minimum of 3 years working with Microsoft Office and other transportation field software programs - both industry based and proprietary
- Must be 21 years of age or older
- Satisfy all applicable Department of Transportation requirements
- A valid firearms permit or ability to pass applicable firearms licensing requirements as needed
- A valid guard card or ability to obtain a guard card or any other required licenses
- Able to work weekends, holidays and/or extended hours
- Able to lift at least 50 pounds as needed and when necessary on a regular basis
Job Qualifications
- Minimum 3 years of hands on air freight Export coordination experience including but not limited to routing of shipments, pricing, routing, data entry and ensuring an outstanding customer service experience
- Minimum of 3 years working with Microsoft Office and other transportation field software programs - both industry based and proprietary
- Experience in a fast paced high volume Import / Export department for an air freight forwarder
- More than 3 years of experience servicing customers in the transportation/logistics industry as a coordinator, shipment router or other similarly situated air freight forwarding professional
- Good basic math skills
- Transferrable internal BGS experience in an Exports, Customer Service or other Operational position with working knowledge of BITS, ATLAS and GARCIA
- Experience in secured logistics
- Advanced level skills in Microsoft Office skills
- Professional, positive demeanor
- Excellent customer service
- Collaborative work style
- Good ethics and integrity
- Ability to work independently and as a productive member of a team
- Strong attention to detail
- Analytical problem solving
Job Duties
- Receive incoming calls, e-mails and faxes from customers, Brink's U.S. branches, Brink's affiliates and agents and respond to requests for rates, billing issues, service queries, in a timely manner
- Coordinate day to day activities of the Import / Export team
- Interface and coordinate smooth operation of the Import / Export Department with customers, airlines, and field locations
- Interface with Regional Managers to respond to concerns and issues from field office operations and maintain relationships with customers and overseas affiliates
- Partner with operations staff to determining accurate operational service capabilities
- Responsible for meeting all IATA and US Customs requirements in document generation and cargo handling
- Fully prepare and submit service orders/quotation paperwork for timely billing and analysis purposes
- Provide affiliates with service quotes in a timely manner
- Maintain/submit special logs, reports, and records as requested
- Handle service concerns diplomatically, channeling complaints to other appropriate personnel as needed
- Determine and secure paperwork required for all international moves, including (but not limited to) commercial invoices, special customs paperwork, etc.
- Determine whether a courier is required on a given shipment, and make courier arrangements with the appropriate gateway airport office
- Respond to inquiries regarding the status of items in transit through our system
- Prepare customs entries and follow-up with the clearance process on all entries prepared through partnership with internal and external partners
- Scan, file, copy, and assemble documents including: bills of lading, dock receipts, licenses, and consulate documents
- Calculate duties or tariffs to be paid on merchandise
- Review rates, trace product movement, file entries with Customs
- provide clarification and valuation of merchandise
- Process post-entry work including ruling requests, CF 28's, refunds, protests, and drawbacks
- Review and assess accuracy, verify country of origin/export, IOR, terms of sale and value to ensure that federal regulation requirements are achieved
- Prepare nightly recap of incoming shipments to MIA Operations and make daily I.S.C. payments online for all incoming MAWB
- Send payment receipt, MAWB, and Delivery order to dispatch / operations for pickups daily
- Process inbound / outbound shipments in the Free Trade Zone
- Stay up-to-date on all customs changes
- Research customer claims ensuring the highest level of customer service on every call and ensure that all service complaints are handled diplomatically, channeling pertinent information to customer service manager
- Ensure all transportation arrangements are made with full consideration of security implications, according to the BGS Procedures and within the General security regulations (GSR)
- Work closely with other members of the department to ensure the appropriate completion and distribution of the workload and maintain a high quality of service to the customers via time efficient and effective response to voice mails, e-mails, and phone calls and by always ensuring that each customer is treated with the utmost respect and consideration
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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