Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.50 - $33.11
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid holidays
Paid Time Off
Tuition Reimbursement
Employee assistance program
Livongo diabetes management program
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401(k) retirement plan
Profit-Sharing plan
Teledoc 24/7 physician services
Pet insurance
Paid family medical leave
Job Description
Credit Union 1 is a well-established and highly respected financial cooperative that has earned recognition for its outstanding workplace culture. For the fifth consecutive year, it has been honored as a Top Workplace by both the Chicago Tribune and the Las Vegas Review-Journal. This accolade highlights the company's unwavering commitment to fostering a positive and productive environment where employees feel valued and supported. Credit Union 1 has built its reputation not only on excellent financial services but also on creating an inclusive and engaging workplace. This commitment to culture extends beyond just offering competitive benefits and generous time off; it... Show More
Job Requirements
- Associate degree in information technology, computer science, or a related field
- Minimum of 5 years of experience in a field and desktop technician or maintenance role
- Demonstrated experience in technical support, IT maintenance, and training roles
- Strong knowledge of banking technology systems, hardware, and software applications
- Excellent troubleshooting and problem-solving abilities
- Proficient in troubleshooting and repairing IT systems
- Strong organizational and inventory management skills
- Familiarity with various operating systems, software applications, and IT infrastructure
- Outstanding communication and interpersonal skills
- Ability to work autonomously
- Lifting and travel required
- Some nights and weekends required
Job Qualifications
- Associate degree in information technology, computer science, or a related field
- Bachelor’s degree preferred
- Minimum of 5 years of experience in a field and desktop technician or maintenance role
- Demonstrated experience in technical support, IT maintenance, and training roles preferably within banking or financial services
- Strong knowledge of banking technology systems, hardware, and software applications
- Excellent troubleshooting and problem-solving abilities
- Proficient in troubleshooting and repairing IT systems
- Certifications related to asset management a plus
- Strong organizational and inventory management skills
- Experience with inventory management systems and asset management practices
- Familiarity with various operating systems, software applications, and IT infrastructure
- Outstanding communication and interpersonal skills with the capacity to train and support non-technical staff
- Ability to work autonomously
Job Duties
- Administration of learning and development software including onboarding and offboarding and performance measurements
- Research, evaluate, and pilot emerging training technologies such as virtual reality, augmented reality, AI-driven learning platforms, and virtual labs to recommend innovative solutions
- Manage and maintain training systems ensuring they are configured, available, and deployed to the correct locations when needed
- Coordinate and execute setup and teardown of training equipment for routine sessions and large-scale merger initiatives
- Provide direct, on-site, and remote technical support to trainers during sessions to quickly resolve technical challenges
- Troubleshoot and resolve hardware, software, and networking issues impacting training systems and equipment
- Partner with training, IT, and operations teams to coordinate logistics and ensure smooth deployment of systems
- Maintain an accurate inventory of training equipment ensuring readiness for travel and deployment
- Document processes, system configurations, and troubleshooting steps to enhance efficiency and knowledge sharing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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