Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $78,000.00
Work Schedule
Flexible
Benefits
Medical
Dental
Vision care
Life insurance
short term disability
long term disability
accidental death and dismemberment insurance
Business Travel Accident insurance
Business travel emergency medical insurance
Vacation Time
Sick Time
Company holiday pay
401(k) Plan
Friends and family rail tickets and packages discount
Two annual complimentary rail passes
Seasonal wage increases
growth opportunities
Fun and inclusive team environment
Job Description
Armstrong Collective is a renowned parent company that operates iconic luxury rail services in North America, including Rocky Mountaineer and Canyon Spirit. Founded in 1990, Armstrong Collective has flourished to become the largest privately-owned luxury rail company in the world, hosting over 2.4 million guests on unforgettable rail journeys through Western Canada and the American Southwest. The company is deeply committed to its core values of creating meaningful moments, fostering a collaborative one team spirit, and achieving extraordinary outcomes. Armstrong Collective emphasizes a respectful, honest, and integrity-driven workplace culture where diversity is valued, and team member growth is actively supported.... Show More
Job Requirements
- Must be legally allowed to work in the United States
- Must be over 21 years old
- Must be able to lift and carry up to 40 pounds
- Able to travel away from home base for up to 6 days at a time
- Comply with onboard safety standards and emergency procedures
- Adhere to food safety and HACCP regulations
- Follow Onboard Safety Management System
- Maintain accurate safety incident records
Job Qualifications
- Undergraduate degree in hospitality or tourism management preferred or post-secondary with relevant certification and experience
- Food Handling certification required
- First Aid and CPR/AED certification is an asset
- Fluency in English required
- Fluency in additional languages is an asset
- Valid ID for domestic travel
- Valid driver’s license is an asset
- 5+ years of people leadership including 3+ years leading medium-sized teams
- 5+ years’ experience in hospitality or tourism in guest-facing roles
- Experience in luxury restaurant or hotel operations
- Experience in safety alert or railroad environments is an asset
- Skilled in creating and implementing business plans for multiple teams
- Strategic decision-making abilities
- Proficient in Microsoft Office, CRM and web platforms
- Excellent verbal and written communication skills
- Strong organizational skills
- High physical endurance and emotional resilience
- Polished leadership style with strong emotional intelligence
Job Duties
- Make immediate decisions in a high-pressure environment impacting crew, guests and stakeholders
- Facilitate execution of services through Guest Service Managers and encourage teamwork
- Support onboard leadership in resolving and tracking guest issues
- Drive growth and development of team members through recruitment, training, performance management and recognition
- Foster a culture of service excellence and lead change management initiatives
- Provide a safe and respectful workplace by building strong relationships with team members and partners
- Participate in strategic company projects and assist in executing the annual Guest Experience Operating Plan
- Understand rail operations, logistics and train movements to anticipate impact on service
- Manage payroll, crew assignments, accommodations and inventory in line with budget
- Deliver information relevant to guest experience and operations using appropriate communication channels
- Partner with business units to ensure car cleanliness and mechanical performance
- Monitor and manage food waste and supply adjustments with catering
- Ensure safety, security and first aid for all crew and guests onboard
- Coordinate emergency response with other departments
- Ensure compliance with food safety and HACCP regulations
- Adhere to Onboard Safety Management System policies
- Maintain records of all safety incidents and near misses
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
OysterLink supports restaurant and hospitality hiring.
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