Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $78,000.00
Work Schedule
Flexible
Day Shifts
Benefits
Medical
Dental
Vision care
Life insurance
short term disability
long term disability
accidental death and dismemberment insurance
Business Travel Accident insurance
Business travel emergency medical insurance
Vacation Time
Sick Time
Company holiday pay
401(k) Plan
Friends and family rail tickets and packages discount
Two annual complimentary rail passes
Seasonal wage increases
growth opportunities
Fun and inclusive team environment
Job Description
Armstrong Collective is a leading company in the luxury rail industry, known primarily as the parent company of Rocky Mountaineer and Canyon Spirit. These brands provide unforgettable rail experiences through the breathtaking landscapes of Western Canada and the American Southwest, respectively. Established in 1990, Armstrong Collective has grown to become the world’s largest privately-owned luxury rail company, having served over 2.4 million guests onboard. The organization is deeply committed to its core values: Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes. Armstrong Collective fosters a collaborative work environment rooted in respect, integrity, honesty, and inclusion, where diversity is... Show More
Job Requirements
- Must have undergraduate degree or post secondary qualification with certifications
- Food Handling certification required
- Minimum five years of leadership experience with medium sized teams
- Minimum five years in hospitality or tourism guest facing environment
- Experience in luxury restaurant or hotel operations
- Ability to travel away from home base for up to six days
- Must be physically able to lift and carry 40 pounds
- Legal authorization to work in the United States
- Must be over 21 years old
- Safety alert compliance and ability to work outdoors in varying weather
- Valid identification for travel
- First Aid and CPR certification preferred
- Valid driver’s license preferred
Job Qualifications
- Undergraduate degree in hospitality or tourism management preferred or post secondary with technical certification and experience
- Food Handling certification required
- First Aid and CPR/AED certification an asset
- Fluency in English required
- Fluency in additional languages an asset
- Valid form of ID for travel required
- Valid driver’s license an asset
- Five plus years of leadership experience including three plus years managing medium sized teams
- Five plus years in hospitality or tourism guest facing roles
- Experience in luxury restaurant or hotel operations
- Experience in safety alert or railroad environments an asset
- Ability to create and implement business plans for multiple teams
- Strategic decision making skills
- Highly organized with advanced communication and Microsoft Office skills
- Skilled in driving guest experience initiatives
- Exceptional physical and emotional endurance
- Polished leadership style and strong emotional intelligence
Job Duties
- Make immediate decisions in a high-pressure environment impacting crew guests and stakeholders
- Facilitate service execution through Guest Service Managers encouraging teamwork
- Support onboard leadership with problem resolution and guest issue tracking
- Drive team growth through recruitment training coaching performance management and recognition
- Foster a collaborative culture of service excellence
- Identify innovation opportunities and lead change management
- Provide a safe and respectful workplace by building relationships with team members managers and partners
- Encourage a One Team approach and champion corporate initiatives
- Participate in strategic company projects and assist with Guest Experience Operating Plan execution
- Understand rail operations logistics and train movements to anticipate impacts
- Execute administrative requirements including payroll crew assignments accommodation inventory management and ordering
- Deliver and disseminate guest experience and operations information through communication channels
- Partner with business units to ensure rail car cleanliness and mechanical performance
- Monitor and manage food waste and usage with Onboard Management
- Ensure safety security and First Aid of crew and guests
- Coordinate emergency response with departments
- Ensure compliance with food safety and HACCP regulations
- Adhere to Onboard Safety Management System policies
- Maintain accurate records of incidents and near misses
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
Restaurants and hotels use OysterLink to hire.
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