Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $78,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision care
Life insurance
short term disability
long term disability
accidental death and dismemberment insurance
Business Travel Accident insurance
Business travel emergency medical insurance
Vacation Time
Sick Time
Company holiday pay
401(k) Plan
Friends and family rail tickets and packages discount
Two annual complimentary rail passes
Seasonal wage increases
growth opportunities
Fun and inclusive team environment
Job Description
Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, two iconic luxury rail experiences that traverse the scenic landscapes of Western Canada and the American Southwest. Established in 1990, Armstrong Collective has evolved to become the largest privately-owned luxury rail company globally, having welcomed over 2.4 million guests onboard. The company is deeply committed to its core values of creating meaningful moments, fostering a unified team environment, and achieving extraordinary outcomes. Armstrong Collective prides itself on cultivating a workplace atmosphere characterized by respect, integrity, and honesty, where diversity is celebrated and talent is nurtured to support both... Show More
Job Requirements
- Undergraduate degree or post-secondary technical certification and experience
- Food Handling certification
- Minimum 5 years of people leadership experience including 3 years with medium-sized teams
- At least 5 years hospitality or tourism guest facing experience
- Ability to make immediate high-pressure decisions
- Ability to travel up to 6 days at a time
- Must be over 21 years old
- Able to lift and carry up to 40 pounds
- Legally allowed to work in the United States
- Must adhere to onboard safety standards
- Valid ID for travel
- Food safety compliance
- CPR/AED certification preferred
- Valid Driver’s License preferred
Job Qualifications
- Undergraduate degree in hospitality or tourism management preferred or post-secondary with technical certification and experience
- Food Handling certification
- First Aid and CPR/AED certification is an asset
- Fluency in English
- Fluency in additional languages is an asset
- Valid form of ID for domestic travel such as passport or driver’s license
- Valid Driver’s License is an asset
- At least 5 years of people leadership experience including 3 years leading medium-sized teams
- 5 years experience in hospitality or tourism in a guest facing role
- Experience in luxury restaurant or hotel operations
- Experience in safety alert and railroad environments is an asset
- Experience creating and implementing business plans for multiple teams
- Strategic decision making and relationship building skills
- Advanced verbal and written communication skills
- Proficiency with Microsoft Office, CRM tools, and web-based platforms
- Ability to drive guest experience initiatives
- Physical endurance and emotional resiliency
- Polished leadership style and strong emotional intelligence
Job Duties
- Make immediate decisions in a high-pressure environment impacting crew, guests and stakeholders
- Facilitate the execution of services through Guest Service Managers encouraging teamwork and lateral service
- Support onboard leadership in problem resolution and tracking guest issues and concerns
- Drive growth and development of team members through recruitment, training, coaching, performance management and recognition
- Foster a collaborative culture of service excellence
- Identify opportunities for innovation and lead change-management
- Provide a safe and respectful workplace by building strong relationships with front-line team members, managers and partners
- Encourage a One Team approach and champion corporate initiatives
- Participate in strategic company projects and assist in executing Guest Experience Operating Plan
- Understand rail operations, logistics and train movements to anticipate impacts on guest services and operations
- Execute administrative duties including payroll, crew assignments, accommodations, inventory management and ordering in line with budget
- Communicate operational information relevant to guest experience through appropriate channels
- Partner with business units to ensure rail car cleanliness and equipment performance
- Monitor and manage food waste and collaborate on SOP or Catering order adjustments
- Ensure safety, security and First Aid of all crew and guests onboard
- Coordinate emergency responses with various departments
- Ensure compliance with food safety and HACCP regulations
- Adhere to Onboard Safety Management System program
- Maintain accurate records of near misses and incidents
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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