Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.24 - $25.56
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
long-term disability
retirement pension
457 deferred compensation plan
Employee assistance program
vacation
City holidays
Compensable Sick Leave
Personal Leave
flexible schedules
Hybrid-telework
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid prenatal leave
Parental leave
Infant wellness leave
Healthcare Flexible Spending Account
Job Description
The Houston Airport System, a premier provider of airport services and infrastructure, manages one of the largest and busiest airport networks in the United States, including the George Bush Intercontinental Airport. This system is responsible for ensuring safe, efficient, and customer-oriented operations across its facilities. The Houston Airport System emphasizes operational excellence, safety, and exceptional customer service to accommodate millions of passengers annually. Its commitment to innovation and quality helps maintain Houston’s status as a central aviation hub, supporting both domestic and international travel needs, cargo, and business growth.
We are currently seeking a dedicated Traffic Operations Agen... Show More
We are currently seeking a dedicated Traffic Operations Agen... Show More
Job Requirements
- Associate's degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field
- six months of experience in airport operations, airport security, airport safety, or customer service-related field
- valid Class C Texas Driver's license
- ability to work shift work including rotating schedules, weekends, and holidays
- ability to obtain all required security badge access within six months of hire
- must pass pre-employment drug test and physical examination
- compliance with City of Houston driving policy
- ability to handle exposure to moderate heat, cold, moisture, and unpleasant air conditions
- occasional lifting up to 20 pounds
- ability to perform stooping or bending
Job Qualifications
- Associate's degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field
- six months of experience in airport operations, airport security, airport safety, or customer service-related field
- valid Class C Texas Driver's license
- proficiency in Microsoft Office Suite
- excellent oral and written communication skills
- ability to obtain all required security badge access within six months of hire
- customer service skills
- ability to write safety reports
- bilingual or multilingual skills a plus
Job Duties
- Monitors curb zones for safe and efficient traffic flow of both pedestrians and vehicles
- enforces tow and parking regulations and issues citations
- monitors passenger and guest access to airport terminals
- assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed
- provides customer service while performing duties
- assists airport customers by answering questions and resolving issues
- responds to calls for assistance by customers and the Integrated Coordination Center
- addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise
- notifies supervisor of any unsafe conditions, violations, and/or discrepancies at landside facilities and terminals
- completes daily reports/logs of all activities conducted during a shift
- supports passengers and operational activities during emergencies, outages, construction-related closures and other irregular operations
- suggests improvements to the customer experience based on observations
- performs other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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