Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.24 - $25.56
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Job Description
The City of Houston is a well-established municipal government entity responsible for providing essential public services and maintaining the high standards of life for the residents and visitors of Houston, Texas. Among its numerous divisions, the George Bush Intercontinental Airport (IAH) represents a critical hub within the Houston Airport System, serving millions of passengers annually and managing complex operations essential for safe and efficient airport functionality. The Airport Operations Division, specifically the Terminal Operations section, ensures smooth management of vehicular and pedestrian traffic, security compliance, and overall customer service excellence throughout the airport terminals and landside areas.
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Job Requirements
- Requires an associate’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field
- Six months of experience in airport operations, airport security, airport safety and/or any customer service-related field are required
- Directly related experience in airport operations/security or customer service may substitute for the education requirement on a year-for-year basis
- Requires a valid Class C Texas Driver’s license and compliance with City of Houston driving policy
- Must be able to obtain all security required badge access including CBP access within six months from hire date
Job Qualifications
- Associate’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or related field
- Six months of experience in airport operations, security, safety, or customer service-related field
- Valid Class C Texas Driver’s license
- Ability to obtain all required security badge access including CBP access within six months
- Excellent customer service skills
- Proficient in Microsoft Office Suite
- Ability to communicate effectively orally and in writing
- Bilingual or multilingual communication skills a plus
- Experience in operations, budget management, and administrative skills preferred
Job Duties
- Monitors curb zones for safe and efficient traffic flow of both pedestrians and vehicles
- Enforces tow and parking regulations and issues citations
- Monitors passenger and guest access to airport terminals
- Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed
- Provides customer service while performing duties and assists airport customers by answering questions and resolving issues
- Responds to calls for assistance by customers and the Integrated Coordination Center in a timely manner
- Addresses and deescalates situations as appropriate and takes necessary corrective actions
- Notifies supervisor of unsafe conditions, violations, and discrepancies at landside facilities and terminals
- May monitor security access points, challenge airport badges, and conduct periodic and random checks
- Completes daily reports and logs of all activities conducted during a shift
- Supports passengers and operations during emergencies, outages, construction closures and irregular operations
- Acts as a field liaison and maintains order following the Airport Emergency Plan
- Suggests improvements to the customer experience based on observations and input
- Contributes to the team by performing other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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