Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $32,321.00 - $46,479.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation leave
sick leave
Flexible work arrangements
401(K) Plan with Employer Matching
Tuition Reimbursement Program
Life insurance
Disability Coverage
employee assistance plan
Job Description
Serco Inc. is a leading global services company that operates across various sectors including Defense, Citizen Services, and Transportation. With over 9,000 employees in North America alone, Serco supports a wide range of clients including branches of the U.S. military, federal and local government agencies, and commercial clients. The company is committed to delivering vital services efficiently and enhancing customer satisfaction. Serco fosters a supportive and inclusive work environment where contributions are valued and employees can make a real impact every day. The organization prides itself on its comprehensive benefits package and commitment to career development, making it an employer... Show More
Job Requirements
- High school diploma or GED
- 0-2 years of customer support or equivalent experience
- Available to work various shifts, weekends, and holidays
- English-language speaking and writing skills to compose clear and concise sentences
- Background clearance required for access to facility
- Ability to pass preemployment criminal history check and drug screen
Job Qualifications
- High school diploma or GED
- 0-2 years of customer support or equivalent experience
- English language speaking and writing skills
- Ability to compose clear and concise sentences
- Ability to work various shifts, including weekends and holidays
- Background clearance for access to facility
- Ability to pass preemployment criminal history check and drug screen
- Preferred fluent Spanish with ability to receive, give, and understand written and oral instructions
Job Duties
- Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and spills
- Dispatch and communicate with HERO personnel via radio or telephone using standard protocols
- Log potential and confirmed incidents, construction and maintenance closures using ITS software
- Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions
- Perform clear and concise record keeping, logging required information, equipment checks, data gathering, and updating manuals and contact lists
- Complete initial and on-the-job training programs under supervision of training supervisor and program manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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