Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation leave
sick leave
Flexible work arrangements
401(k) Plan
Tuition Reimbursement
Life insurance
Disability Coverage
Job Description
Serco Inc. is a prominent player in the professional services sector, operating as the Americas division of Serco Group, plc. With over 9,000 employees across more than 100 sites in North America, Serco specializes in delivering vital services in Defense, Citizen Services, and Transportation. The company collaborates extensively with federal, state, and local government agencies, including every branch of the U.S. military, as well as with commercial clients. Serco's dedication to enhancing operational efficiency and increasing customer satisfaction is evident in its broad portfolio of services and its commitment to creating impactful solutions that benefit communities and organizations alike.
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Job Requirements
- High school diploma or GED
- 0-2 years of customer support or equivalent experience within the last three years
- Available to work various shifts, weekends, and holidays
- English-language speaking and writing skills to compose clear and concise sentences
- Background clearance required for access to facility
- Ability to pass a preemployment criminal history check and drug screen
Job Qualifications
- High school diploma or GED
- 0-2 years of customer support or equivalent experience within the last three years
- English-language speaking and writing skills to compose clear and concise sentences
Job Duties
- Monitor video images for detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills
- Dispatch and communicate with Highway Emergency Response Operator personnel via radio or telephone using standard protocol to report road hazards and crashes
- Log potential and confirmed incidents, construction and maintenance closures using ITS software
- Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions
- Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists
- Complete the initial and on-the-job training programs under the supervision of the Training Supervisor and Program Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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