Job Overview
Employment Type
Temporary
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.95 - $1.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
equal opportunity employment
inclusive work environment
Opportunity for growth
Training and development programs
dynamic team atmosphere
supportive management
Commitment to diversity and inclusion
Job Description
City Experiences is a dynamic company dedicated to delivering exceptional experiences on both land and water. With a legacy spanning 40 years, City Experiences has grown organically and through acquisitions to build a robust portfolio consisting of over 25 well-known brands. These brands collectively serve more than 30 million guests and riders annually, solidifying the company's position as a leader in the experiences and transportation industry. The company prides itself on fostering a collaborative environment where communication, creativity, and cooperation are not only encouraged but expected, making it an ideal workplace for enthusiastic team players who thrive in a vibrant... Show More
Job Requirements
- Ability and willingness to work in outdoor environmental elements such as heat, wind, snow, rain
- Must be able to stand, sit or walk for an extended period of time/entire work shift
- Requires standing, sitting, walking, repetitive motions, bending, climbing, listening
- Ability to work in a standing position hour at a time
- Must possess strong communication skills and guest service while maintaining a professional demeanor
- Must be flexible to work all shifts, including nights, weekends, and holidays
- Minimum of 1 year customer service experience
- Ability to work well with others
- Positive, upbeat personality
- Ability to maintain a patient, calm and pleasant demeanor in hectic, challenging circumstances
- Ability to multi-task and assess and adjust priorities with multiple guests
- Sense of humor that keeps things light even under challenging conditions
Job Qualifications
- Minimum of 1 year customer service experience
- Strong communication skills and guest service orientation
- Ability to work well with others
- Positive, upbeat personality with a can-do attitude
- Ability to maintain a patient, calm, and pleasant demeanor in hectic, challenging circumstances
- Ability to multi-task and adjust priorities with multiple guests
- Flexibility to work all shifts including nights, weekends, and holidays
- Sense of humor that lightens challenging conditions
Job Duties
- Serve as a guest service liaison to manage traffic flow of guests and transport groups/charters to designated docking area
- Direct incoming guests to available parking spaces and answer guest questions about parking, vessel information, cruises and more
- Control traffic at entrances and exits as needed
- Assist in guiding vehicular or pedestrian traffic, regulating the movement and flow of vehicles to avoid traffic congestion
- Resolve guest problems within the scope of authority, otherwise refer to the supervisor/manager on duty
- Ensure guests are operating their vehicles safely and responsibly in accordance with traffic laws while directing traffic flow
- Communicate to guest professionally when problems arise
- Load and unload guests at bus zone who are actively cruising
- Direct bus drivers to recommended parking
- Direct/guide guests from bus zone to the vessels
- Assist ticket booth with the execution of guests
- Perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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